Registered from 16 December 2024.
GP practice · independent evidence profile
Chapel Street Medical Centre
87 Chapel Street, Lye, Stourbridge, West Midlands, DY9 8BT
CQC location RNA002NHS organisation code M87628
A registered address may be where care is managed rather than delivered.
ODS code M87628. Data refreshed 31 August 2026.
Location and contact
87 Chapel Street, Lye, Stourbridge, West Midlands, DY9 8BT
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Chapel Street Medical Centre
Assessment dated 1 May 2025. Published 10 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice encouraged and used feedback from patients who used the service to make improvements. As part of this assessment, we reviewed patient feedback data available from the National GP Patient Survey and the NHS Friends and Family Test (FFT). Feedback from the National GP Patient Survey was above national averages in the majority of outcomes. For outcomes in relation to kindness, compassion and dignity, we found 88% responded positively to the overall experience of the practice (national average 75%), 94% felt the healthcare professional was very good or fairly good at listening to them (national average 87%), 97% had confidence and trust in the healthcare professional they saw or spoke to (national average 93%), 91% felt the healthcare professional was good at treating them with care and concern (national average 86%); 96% felt they were involved as much as they wanted to be in decisions about their care and treatment (national average 91%) and 88% felt the reception and administrative team were helpful (national average 83%). Feedback regarding access showed that 79% responded positively to the overall experience of contacting their GP practice (national average 70%) and 70% responded positively to how easy it was to contact their GP practice by phone (national average 53%). The Friends and Family Test data for May 2025 showed that 80% of patients rated their overall experience of the service as ‘very good’. We also invited patients to share their experience of the service they received via the Give Feedback on Care form on the Care Quality Commission’s website. We received comments from 10 people who provided feedback about the practice at the time of the assessment. Most of these comments (90%) were wholly positive about the service. While some feedback noted concerns around delays in diagnosis, others praised the service for being accessible and commended staff for their helpfulness, kindness, and supportive approach. Feedback from local care homes whose residents received GP services from the practice was largely positive. The homes highlighted the provider’s responsiveness and level of care, which included regular ward rounds, medication reviews, and access to a dedicated communication channel for urgent requests. However, we did receive feedback regarding some concerns regarding delays in responsiveness. The provider was committed to working collaboratively with care home staff and residents.
GP Patient Survey 2026
What registered patients reported
54 completed questionnaires · 5.1% response rate.
Overall experience was good
Confidence interval 70.6%–92.4%Experience of contacting the practice was good
Confidence interval 72%–94.5%Last appointment met the patient’s needs
Confidence interval 84.1%–99.1%Healthcare professional was good at listening
Confidence interval 77.9%–96.9%Healthcare professional treated the patient with care and concern
Confidence interval 79.5%–97.4%Patient had confidence and trust in the healthcare professional
Confidence interval 84.1%–98.9%Reception and administrative team were helpful
Confidence interval 74.1%–95.4%Contacting the practice by phone was easy
Confidence interval 54.6%–83.4%Contacting the practice through its website was easy
Confidence interval 38.7%–79.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Chapel Street Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.