Registered from 16 December 2024.
GP practice · independent evidence profile
High Oak Surgery
Venture Way, Brierley Hill, West Midlands, DY5 1RU
CQC location RNA001NHS organisation code Y02653
A registered address may be where care is managed rather than delivered.
ODS code Y02653. Data refreshed 31 August 2026.
Location and contact
Venture Way, Brierley Hill, West Midlands, DY5 1RU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for High Oak Surgery
Assessment dated 21 July 2025. Published 16 October 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice encouraged and used feedback from patients who used the service to make improvements. As part of this assessment, we reviewed patient feedback data available from the National GP Patient Survey, the NHS Friends and Family Test (FFT) and feedback to CQC. Patients reported that staff at the practice were helpful and supportive; however, patients also reported they sometimes faced difficulty in accessing appointments. The National GP Patient Survey for outcomes in relation to kindness, compassion and dignity found that 75% responded positively to the overall experience of the practice (national average 75%), 88% of respondents felt the healthcare professional they saw or last spoke with was good at listening to them (national average 87%), 90% had confidence and trust in the healthcare professional they saw or spoke to (national average 93%), 85% felt the healthcare professional was good at treating them with care and concern (national average 86%); 92% felt they were involved as much as they wanted to be in decisions about their care and treatment (national average 91%) and 86% felt the reception and administrative team were helpful (national average 83%). Feedback regarding access showed that 72% responded positively to the overall experience of contacting their GP practice (national average 70%) and 53% responded positively to how easy it was to contact their GP practice by phone (national average 53%). The Friends and Family Test data for June 2025 showed that 91% of patients rated their overall experience of the service as ‘good or very good’. There was a patient participation group (PPG) as part of The Primary Care Network (PCN) who represented the views of people using the service.
GP Patient Survey 2026
What registered patients reported
74 completed questionnaires · 13.9% response rate.
Overall experience was good
Confidence interval 67.2%–84.6%Experience of contacting the practice was good
Confidence interval 59.4%–78.3%Last appointment met the patient’s needs
Confidence interval 88.8%–98.3%Healthcare professional was good at listening
Confidence interval 75.9%–91%Healthcare professional treated the patient with care and concern
Confidence interval 76.5%–91.5%Patient had confidence and trust in the healthcare professional
Confidence interval 88.9%–98.3%Reception and administrative team were helpful
Confidence interval 77.2%–91.7%Contacting the practice by phone was easy
Confidence interval 47.3%–67.6%Contacting the practice through its website was easy
Confidence interval 28%–56.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of High Oak Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.