Registered from 2 October 2023.
GP practice · independent evidence profile
Keele Practice
The Health Centre, Keele University,, Keele, Newcastle, ST5 5BG
CQC location RLY18NHS organisation code M83670
A registered address may be where care is managed rather than delivered.
ODS code M83670. Data refreshed 31 August 2026.
Location and contact
The Health Centre, Keele University,, Keele, Newcastle, ST5 5BG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Keele Practice
Assessment dated 28 January 2026. Published 28 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed improved patient satisfaction with services. There were 103 survey responses in both the 2025 and 2026 National GP Patient surveys. Of the 20 indicators assessed, 14 demonstrated an improvement in patient satisfaction compared with the previous year's results, four showed a decline, and two remained largely unchanged. Additionally, six indicators showed increased patient satisfaction scores and performed slightly above both the local and national averages. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers madepositive changes because of feedback, such as the additional supportive role reception staff provided to those less used to online access form completion and telephone support. They provided positive feedback on the phlebotomy service at the practice, having professional pharmacist support with medication reviews and the provision of continuity of care from the GPs and nursing team. We asked the practice to share details of our Give Feedback on Care system with patients however, we did not receive any responses.
GP Patient Survey 2026
What registered patients reported
103 completed questionnaires · 13.4% response rate.
Overall experience was good
Confidence interval 54.3%–77.3%Experience of contacting the practice was good
Confidence interval 42.7%–67.3%Last appointment met the patient’s needs
Confidence interval 80.3%–95.8%Healthcare professional was good at listening
Confidence interval 80.8%–96.1%Healthcare professional treated the patient with care and concern
Confidence interval 85.9%–98.4%Patient had confidence and trust in the healthcare professional
Confidence interval 85.5%–98.2%Reception and administrative team were helpful
Confidence interval 76.1%–93.3%Contacting the practice by phone was easy
Confidence interval 35.5%–60.6%Contacting the practice through its website was easy
Confidence interval 39.8%–67%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Keele Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
12 December 2019GoodCQC rating history
25 June 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.