Registered from 21 December 2020.
GP practice · independent evidence profile
Merchiston Surgery
Highworth Road, Swindon, SN3 4BF
CQC location 1-9883319722NHS organisation code J83001
A registered address may be where care is managed rather than delivered.
ODS code J83001. Data refreshed 31 August 2026.
Location and contact
Highworth Road, Swindon, SN3 4BF
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Merchiston Surgery
Assessment dated 16 January 2026. Published 13 March 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test (FFT), showed people’s overall feedback was lower than National and local averages. This indicated it was not easy for people to access services including via telephone, through the website and via NHS app. The service regularly reviewed feedback from people who used the service, identifying themes and trends in monthly governance meetings. The service had 1 active participant for the patient participation group (PPG) and were currently in the process of recruiting new members, to better represent the views of people using the service.
GP Patient Survey 2026
What registered patients reported
113 completed questionnaires · 39% response rate.
Overall experience was good
Confidence interval 50.6%–74.8%Experience of contacting the practice was good
Confidence interval 33.8%–59.2%Last appointment met the patient’s needs
Confidence interval 77.4%–94.5%Healthcare professional was good at listening
Confidence interval 77.4%–94.6%Healthcare professional treated the patient with care and concern
Confidence interval 72.5%–91.7%Patient had confidence and trust in the healthcare professional
Confidence interval 82.4%–97.2%Reception and administrative team were helpful
Confidence interval 63.9%–85.8%Contacting the practice by phone was easy
Confidence interval 12.6%–33.8%Contacting the practice through its website was easy
Confidence interval 8.9%–36.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Merchiston Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
25 November 2022Inspected but not ratedCQC rating history
29 July 2022Requires improvementCQC rating history
11 June 2018GoodCQC rating history
19 November 2015Inspected but not ratedCQC rating history
14 May 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.