Registered from 31 July 2020.
GP practice · independent evidence profile
Phoenix Surgery
Dunwich Drive, Toothill, Swindon, Wiltshire, SN5 8SX
CQC location 1-9308400225NHS organisation code J83645
A registered address may be where care is managed rather than delivered.
ODS code J83645. Data refreshed 31 August 2026.
Location and contact
Dunwich Drive, Toothill, Swindon, Wiltshire, SN5 8SX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Phoenix Surgery
Assessment dated 14 October 2025. Published 23 March 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were generally satisfied with services. The service’s own feed back survey carried out in December 2025 showed, that out of 28 people who completed the survey, 84% found booking an appointment easy or very easy. Only 2 people reported difficulty in booking an appointment. People were offered an appointment within 2 weeks of contacting the service. From the December 2025 survey, 93%of the people said they found appointment times convenient and were satisfied or very satisfied with the service.
GP Patient Survey 2026
What registered patients reported
107 completed questionnaires · 28% response rate.
Overall experience was good
Confidence interval 60.1%–68.8%Experience of contacting the practice was good
Confidence interval 58.7%–67.6%Last appointment met the patient’s needs
Confidence interval 82.1%–88.7%Healthcare professional was good at listening
Confidence interval 67.9%–76.2%Healthcare professional treated the patient with care and concern
Confidence interval 66.8%–75.3%Patient had confidence and trust in the healthcare professional
Confidence interval 82.4%–88.9%Reception and administrative team were helpful
Confidence interval 77.3%–84.6%Contacting the practice by phone was easy
Confidence interval 66.5%–74.9%Contacting the practice through its website was easy
Confidence interval 23.7%–38.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Phoenix Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/GpsUrgent care centres
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 February 2023Requires improvementCQC rating history
11 November 2022Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.