Registered from 27 August 2020.
GP practice · independent evidence profile
Porters Avenue Doctors Surgery
234 Porters Avenue, Dagenham, Essex, RM8 2EQ
CQC location 1-9194332708NHS organisation code Y02575
A registered address may be where care is managed rather than delivered.
ODS code Y02575. Data refreshed 31 August 2026.
Location and contact
234 Porters Avenue, Dagenham, Essex, RM8 2EQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Porters Avenue Doctors Surgery
Assessment dated 14 August 2025. Published 8 January 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
There was mixed feedback regarding how people felt about the quality of their care and treatment. Results from the 2025 National GP Patient Survey showed some service users were dissatisfied with services. For example, at the time, results showed that 70% of respondents to the survey stated the healthcare professional was good at listening to them during their last appointment, and 58% of patients responded positively to the overall experience of their GP practice. In response, the practice carried out their own survey, resulting in 194 patient responses, which showed increased satisfaction levels. For example, it showed that 80% of patients found reception staff helpful, 82% of patients reported a positive experience with staff, and 84% of patients felt listened to and understood during their last appointment. The practice did not, at the time of the inspection, have an active patient participation group (PPG) who represented the views of people using the service.
GP Patient Survey 2026
What registered patients reported
90 completed questionnaires · 9.9% response rate.
Overall experience was good
Confidence interval 47.1%–91.3%Experience of contacting the practice was good
Confidence interval 40.8%–87.7%Last appointment met the patient’s needs
Confidence interval 58.8%–97.2%Healthcare professional was good at listening
Confidence interval 53.3%–94.6%Healthcare professional treated the patient with care and concern
Confidence interval 55.2%–95.5%Patient had confidence and trust in the healthcare professional
Confidence interval 64.3%–98.6%Reception and administrative team were helpful
Confidence interval 44.9%–90.4%Contacting the practice by phone was easy
Confidence interval 26.1%–76.8%Contacting the practice through its website was easy
Confidence interval 25.8%–79%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Porters Avenue Doctors Surgery
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Community services - HealthcareDoctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 October 2023Requires improvementCQC rating history
1 May 2018GoodCQC rating history
13 March 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.