Registered from 14 May 2020.
Phone/online advice · independent evidence profile
Teledoctor HQ
2 Frederick Street, London, WC1X 0ND
CQC location 1-8761740875
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. Organisation code not recorded. Data refreshed 19 October 2026.
Location and contact
2 Frederick Street, London, WC1X 0ND
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Teledoctor HQ
Assessment dated 15 May 2025. Published 18 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The service treated people with kindness, empathy and compassion and respected their privacy and dignity. We observed staff engaging positively with patients on an assessment call. Staff demonstrated a good knowledge and understanding of patients’ individual needs. Patients and carers we spoke with were very positive about their experience of the service. They described staff as kind, polite, helpful and knowledgeable, putting them at ease. Parents spoke of good support in helping them to support their children. Post diagnosis, patients spoke positively about the neuro-affirmative, psychoeducation sessions provided by people with lived experience of neurodiversity. Patients felt they were given time to speak about their experiences, and the process was not rushed. Some patients expressed concerns about lack of consistency between prescribers, and delays in getting through to the service. Patients generally fed back that the service made reasonable adjustments for their needs in completing assessments. Patients were keen to have the opportunity of developing a community support group following the post diagnostic groups, and the service was looking at how this could be facilitated safely.
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Community experiences
Patient reviews of Teledoctor HQ
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Phone/online advice
Regulated activities
Transport services, triage and medical advice provided remotelyTreatment of disease, disorder or injury
Specialisms
Caring for adults under 65 yrsCaring for childrenLearning disabilitiesMental health conditions
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.