Registered from 15 April 2020.
GP practice · independent evidence profile
Cranford Medical Centre
24 High Street, Cranford, Hounslow, Middlesex, TW5 9RG
CQC location 1-8726512851NHS organisation code E85052
A registered address may be where care is managed rather than delivered.
ODS code E85052. Data refreshed 31 August 2026.
Location and contact
24 High Street, Cranford, Hounslow, Middlesex, TW5 9RG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Cranford Medical Centre
Assessment dated 5 September 2024. Published 8 November 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Recent survey results, including from the GP patient survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new telephone system at the practice. People we interviewed during the assessment had some negative feedback mainly relating to access and not seeing the same GP at each visit, however people were generally satisfied with the service and told us staff were friendly and helpful.
GP Patient Survey 2026
What registered patients reported
94 completed questionnaires · 15% response rate.
Overall experience was good
Confidence interval 56.3%–76.5%Experience of contacting the practice was good
Confidence interval 50.7%–71.6%Last appointment met the patient’s needs
Confidence interval 79.7%–94.2%Healthcare professional was good at listening
Confidence interval 58.8%–78.8%Healthcare professional treated the patient with care and concern
Confidence interval 62.4%–81.7%Patient had confidence and trust in the healthcare professional
Confidence interval 81.1%–95%Reception and administrative team were helpful
Confidence interval 57.6%–77.6%Contacting the practice by phone was easy
Confidence interval 41.9%–64%Contacting the practice through its website was easy
Confidence interval 34.9%–62.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Cranford Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
1 July 2022Requires improvementCQC rating history
6 November 2017GoodCQC rating history
6 March 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.