Registered from 7 August 2013.
GP practice · independent evidence profile
Monkwearmouth Health Centre
Dundas Street, Sunderland, Tyne and Wear, SR6 0AB
CQC location 1-865254341NHS organisation code A89040
A registered address may be where care is managed rather than delivered.
ODS code A89040. Data refreshed 31 August 2026.
Location and contact
Dundas Street, Sunderland, Tyne and Wear, SR6 0AB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Monkwearmouth Health Centre
Assessment dated 9 July 2025. Published 21 January 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were highly satisfied with services. In the 3 months prior to the assessment, the NHS Friends and Family Test for the practice scored consistently 99% or above. In the months of September and November 2025, the results of good or very good were 100% with October 2025 slightly less at 99%. There were 191 responses in total for the 3 months with 169 rating the practice as Very good (88%), 21 patients rating the practice as good and 1 patient rating the practice as poor. In the National GP Patient Survey results for 2025, 84% of patients said their overall experience of this GP practice was either good or fairly good against the National average of 75%. The commission received no complaints in the 12 months prior to our assessment. We read numerous thank you cards and letters received by the practice, which were positive and thanked the staff for excellent person-centred care, professionalism and kindness. Leaders from the aligned care home shared highly positive feedback on the quality of care and support provided by the practice staff for their residents. They highlighted the team’s collaborative approach, describing staff as working seamlessly within a cohesive multidisciplinary team to benefit patients and their families. They described staff as being accessible, professional, helpful and caring. The practice had struggled to re convene a patient participation group (PPG) after the Covid 19 pandemic to gain views of people using the service. They were exploring alternatives to this alongside external groups, such as Healthwatch Sunderland and other practices within the primary care network. Changing the format from face-to-face meetings in the practice to remote digital meetings was also being explored to help the longevity of the group with consideration for a workable format once the National Neighbourhood Health Implementation Programme is rolled out in the area. This is an initiative which aims to deliver healthcare closer to homes through integrated neighbourhood teams, targeting areas with high levels of need and health inequalities.
GP Patient Survey 2026
What registered patients reported
119 completed questionnaires · 30.4% response rate.
Overall experience was good
Confidence interval 74.7%–84.1%Experience of contacting the practice was good
Confidence interval 74.7%–84.1%Last appointment met the patient’s needs
Confidence interval 83.9%–91.5%Healthcare professional was good at listening
Confidence interval 82.7%–90.6%Healthcare professional treated the patient with care and concern
Confidence interval 82.7%–90.6%Patient had confidence and trust in the healthcare professional
Confidence interval 83.3%–91.1%Reception and administrative team were helpful
Confidence interval 90.8%–96.5%Contacting the practice by phone was easy
Confidence interval 83.9%–91.6%Contacting the practice through its website was easy
Confidence interval 60.1%–77.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Monkwearmouth Health Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 February 2017GoodCQC rating history
10 December 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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