Registered from 29 May 2020.
GP practice · independent evidence profile
Khattak Memorial Surgery
The Memorial Health Centre, 309 Bolton Road, Small Heath, Birmingham, B10 0AU
CQC location 1-8386559250NHS organisation code M85146
A registered address may be where care is managed rather than delivered.
ODS code M85146. Data refreshed 31 August 2026.
Location and contact
The Memorial Health Centre, 309 Bolton Road, Small Heath, Birmingham, B10 0AU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Khattak Memorial Surgery
Assessment dated 16 December 2025. Published 1 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. We received direct positive feedback via our website with people reporting the service was well managed and staff were caring. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. We spoke with a representative from the PPG, and they described the strong relationship between the service and the PPG, and how the service encouraged, respected and valued the PPG involvement. They explained that the relationship was proactive, providing a forum to discuss issues important to patients which were then shared with the service team. The meetings provided an environment for discussions and agreements about the practice and services provided and members were encouraged to contribute their views and suggestions. The PPG provided various examples of working together with the service, they felt fully involved in future plans for the surgery. For example, members of the PPG had advised the service from a patient perspective how the waiting areas could be improved to better support autistic people and people with a learning disability. As a result of this insight, the service ensured a box with sensory equipment was available and the practice is currently creating a more inclusive waiting environment, with adaptations aimed at improving accessibility and comfort for autistic people and those with a learning disability.
GP Patient Survey 2026
What registered patients reported
91 completed questionnaires · 8.6% response rate.
Overall experience was good
Confidence interval 65%–80.2%Experience of contacting the practice was good
Confidence interval 69.1%–83.8%Last appointment met the patient’s needs
Confidence interval 76%–89.7%Healthcare professional was good at listening
Confidence interval 77.6%–90.3%Healthcare professional treated the patient with care and concern
Confidence interval 74.9%–88.4%Patient had confidence and trust in the healthcare professional
Confidence interval 82.8%–94%Reception and administrative team were helpful
Confidence interval 70.8%–84.9%Contacting the practice by phone was easy
Confidence interval 53.2%–69.9%Contacting the practice through its website was easy
Confidence interval 34.9%–58.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Khattak Memorial Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.