Registered from 20 January 2020.
Urgent care centres · independent evidence profile
Queens Urgent Treatment Centre
Rom Valley Way, Romford, Essex, RM7 0AG
CQC location 1-8231723163
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. Organisation code not recorded. Data refreshed 19 October 2026.
Location and contact
Rom Valley Way, Romford, Essex, RM7 0AG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Queens Urgent Treatment Centre
Assessment dated 7 May 2025. Published 27 August 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
PELC had engaged an independent patient survey in August 2024, this demonstrated improvements 94% of patients stated they had enough time to discuss their condition or symptoms with a member of staff, and 85% understood the explanation of their condition and treatment reached. In addition, 90% of patients reported staff listened to them, 82% had confidence and trust in the health professional and 55% stated their overall experience was good. In March 2025 patients completed 145 feedback cards, all stated they were either likely or very likely to recommend the service.
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Community experiences
Patient reviews of Queens Urgent Treatment Centre
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Urgent care centres
Regulated activities
Treatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 August 2023Requires improvementCQC rating history
13 January 2023InadequateCQC rating history
4 March 2022Requires improvementCQC rating history
2 June 2021Requires improvementCQC rating history
7 April 2020Inspected but not ratedCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.