Registered from 25 June 2013.
GP practice · independent evidence profile
The Paradise Road Practice
37 Paradise Road, Richmond, Surrey, TW9 1SA
CQC location 1-808329900NHS organisation code H84014
A registered address may be where care is managed rather than delivered.
ODS code H84014. Data refreshed 31 August 2026.
Location and contact
37 Paradise Road, Richmond, Surrey, TW9 1SA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Paradise Road Practice
Assessment dated 3 October 2025. Published 24 February 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Representatives from the PPG explained that their feedback led managers to make improvements, including improvements to the bathroom facilities and ensuring the waiting room was kept clean and tidy. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. For instance, 84% of patients reported that they can usually access their preferred healthcare professional when they need to, significantly surpassing the local and national averages of 45% and 40%. Similarly, 90% reported a good experience when contacting the practice, exceeding the average locally and nationally of 75% and 70%
GP Patient Survey 2026
What registered patients reported
107 completed questionnaires · 19% response rate.
Overall experience was good
Confidence interval 85.7%–89.4%Experience of contacting the practice was good
Confidence interval 86.6%–90.2%Last appointment met the patient’s needs
Confidence interval 90.7%–93.7%Healthcare professional was good at listening
Confidence interval 92.1%–94.9%Healthcare professional treated the patient with care and concern
Confidence interval 94.1%–96.5%Patient had confidence and trust in the healthcare professional
Confidence interval 93.1%–95.7%Reception and administrative team were helpful
Confidence interval 88.1%–91.5%Contacting the practice by phone was easy
Confidence interval 85.9%–89.7%Contacting the practice through its website was easy
Confidence interval 56.5%–66.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Paradise Road Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
16 August 2017GoodCQC rating history
23 February 2017GoodCQC rating history
22 June 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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