Registered from 23 December 2019.
GP practice · independent evidence profile
Gough Walk Practice
21 Newby Place, London, E14 0EY
CQC location 1-8081562218NHS organisation code F84025
A registered address may be where care is managed rather than delivered.
ODS code F84025. Data refreshed 31 August 2026.
Location and contact
21 Newby Place, London, E14 0EY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Gough Walk Practice
Assessment dated 22 August 2025. Published 2 June 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Survey results from the 2025 National GP Patient Survey, showed people were generally satisfied with the service. However, there was some negative feedback about people’s experience of access to appointments through online consultation on the practice website and contacting the service by telephone. The service had reviewed the national GP patient survey and taken action to improve patients’ experience, such as updating the telephone system to improve response times, making improvements to the practice website and recruiting more staff. The patient feedback we reviewed during this assessment showed that patient’s experience of the service had improved. The service shared data from Friends and Family (2024 to 2025) that was consistently positive. Most people who completed Friends and Family survey reported a very good overall experience of the service. We spoke with the participation group (PPG) who represented the views of people using the service, who told us anything raised by the group was followed up by the staff. The service provided care and treatment to a local residential and nursing care home, feedback from care home staff home was very positive about the quality of the service the practice provided.
GP Patient Survey 2026
What registered patients reported
90 completed questionnaires · 11.1% response rate.
Overall experience was good
Confidence interval 32.5%–65.4%Experience of contacting the practice was good
Confidence interval 27.3%–60.3%Last appointment met the patient’s needs
Confidence interval 59.9%–89.6%Healthcare professional was good at listening
Confidence interval 51.7%–83.4%Healthcare professional treated the patient with care and concern
Confidence interval 52.6%–84.1%Patient had confidence and trust in the healthcare professional
Confidence interval 66.2%–93.3%Reception and administrative team were helpful
Confidence interval 39.7%–73.1%Contacting the practice by phone was easy
Confidence interval 31.4%–64.9%Contacting the practice through its website was easy
Confidence interval 23.4%–62.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Gough Walk Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
24 March 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
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