Registered from 6 December 2019.
GP practice · independent evidence profile
Arran Medical Centre
Smiths Wood Medical Centre, Burtons Way, Smiths Wood, Birmingham, B36 0SZ
CQC location 1-7818590100NHS organisation code M89013
A registered address may be where care is managed rather than delivered.
ODS code M89013. Data refreshed 31 August 2026.
Location and contact
Smiths Wood Medical Centre, Burtons Way, Smiths Wood, Birmingham, B36 0SZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Arran Medical Centre
Assessment dated 4 April 2025. Published 10 July 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The National GP Patient Survey 2024 showed that patients were not always satisfied with how easy it was to access the service or their overall experience. We saw that satisfaction was below the national average. However, as this data was for both practices (Arran Medical Centre and Sheldon Medical Centre), it was not possible to break the information down for each practice to link the feedback to a specific practice. The practice collected their own patient feedback to monitor patient satisfaction. Results from the NHS Friends and Family Test, showed patients were mostly satisfied with services. Results from the practice in-house survey showed that patients were not always satisfied with appointment times or how easy it was to access the practice. However, most patients found healthcare professionals listened to them and gave enough time during consultations. There had been 7 reviews left on the Healthwatch website in the 12 months leading up to the assessment. Patient feedback was mixed. Negative feedback mostly related to access issues. There was an active PPG who represented the views of people using the service. The provider had produced an action plan to improve access and patient satisfaction.
GP Patient Survey 2026
What registered patients reported
81 completed questionnaires · 14.5% response rate.
Overall experience was good
Confidence interval 70.8%–86.8%Experience of contacting the practice was good
Confidence interval 62.1%–79.9%Last appointment met the patient’s needs
Confidence interval 85.1%–96.4%Healthcare professional was good at listening
Confidence interval 80.5%–93.6%Healthcare professional treated the patient with care and concern
Confidence interval 73.1%–88.5%Patient had confidence and trust in the healthcare professional
Confidence interval 86.5%–97.1%Reception and administrative team were helpful
Confidence interval 78.2%–92%Contacting the practice by phone was easy
Confidence interval 54.2%–73.4%Contacting the practice through its website was easy
Confidence interval 19.7%–50.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Arran Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
14 March 2018GoodCQC rating history
28 May 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.