Registered from 3 February 2020.
GP practice · independent evidence profile
The Willows Medical Centre
8 Osbourne Drive, Queensbury, Bradford, BD13 2GD
CQC location 1-7807948166NHS organisation code B83020
A registered address may be where care is managed rather than delivered.
ODS code B83020. Data refreshed 2 September 2026.
Location and contact
8 Osbourne Drive, Queensbury, Bradford, BD13 2GD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Willows Medical Centre
Assessment dated 15 January 2025. Published 11 August 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of the assessment, we reviewed the most recent National GP Patient Survey, NHS Friends and Family Test (FFT) and asked the practice to invite people to share their experience of the service via the Give feedback on Care section on the Care Quality Commission’s website. We did not receive any submission from Give Feedback on care. When looking at the GP survey, we found 81% of people felt their needs were met during their last general practice appointment, this is slightly lower than the national average of 90%. We also found 88% of people had confidence and trust in the healthcare professional they saw or spoke to, this is compared to the national average of 92%. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG, described how their views were listened to and acted upon by management. They explained how positive changes had been implemented or were in the process of being implemented because of feedback provided. They told us how the practice involved them in improvement and were open to feedback.
GP Patient Survey 2026
What registered patients reported
122 completed questionnaires · 26.8% response rate.
Overall experience was good
Confidence interval 34.3%–66.7%Experience of contacting the practice was good
Confidence interval 25.2%–57.1%Last appointment met the patient’s needs
Confidence interval 57.5%–86.9%Healthcare professional was good at listening
Confidence interval 51.5%–82.6%Healthcare professional treated the patient with care and concern
Confidence interval 54.2%–84.6%Patient had confidence and trust in the healthcare professional
Confidence interval 61.5%–89.6%Reception and administrative team were helpful
Confidence interval 47.7%–79.4%Contacting the practice by phone was easy
Confidence interval 9.1%–36.5%Contacting the practice through its website was easy
Confidence interval 9.6%–40.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Willows Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 February 2023GoodCQC rating history
9 July 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.