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GP practice · independent evidence profile

Poplar House Surgery

Durham Avenue, Lytham St. Annes, FY8 2EP

CQC location 1-7649290598NHS organisation code P81031
Current overall CQC ratingGoodAssessment dated 4 January 2024
Active registrationRegistered

Registered from 17 October 2019.

Registered addressDurham Avenue, Lytham St. Annes, FY8 2EP

A registered address may be where care is managed rather than delivered.

Responsible health systemNHS Lancashire and South Cumbria Integrated Care Board

ODS code P81031. Data refreshed 31 August 2026.

Location and contact

Durham Avenue, Lytham St. Annes, FY8 2EP

Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.

GP Patient Survey 2026

What registered patients reported

118 completed questionnaires · 33% response rate.

63.3%

Overall experience was good

Confidence interval 55.2%–70.8%
58.5%

Experience of contacting the practice was good

Confidence interval 50.1%–66.4%
91.9%

Last appointment met the patient’s needs

Confidence interval 86.1%–95.4%
83.8%

Healthcare professional was good at listening

Confidence interval 76.8%–89%
79.3%

Healthcare professional treated the patient with care and concern

Confidence interval 71.8%–85.2%
89.9%

Patient had confidence and trust in the healthcare professional

Confidence interval 83.7%–93.9%
76.5%

Reception and administrative team were helpful

Confidence interval 68.6%–82.9%
42.8%

Contacting the practice by phone was easy

Confidence interval 34.5%–51.6%
38.8%

Contacting the practice through its website was easy

Confidence interval 29.2%–49.4%

Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.

Community experiences

Patient reviews of Poplar House Surgery

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Describe access, communication and staff—not private medical details. Every submission is checked before publication.

Do not include diagnoses, medication, NHS numbers, phone numbers, email addresses, staff surnames or accusations. Reviews are personal experiences, not verified clinical evidence.

Registered scope

Services and regulated activities

Labels below come from the CQC location record and do not confirm current appointment availability.

Service types

Doctors/Gps

Regulated activities

Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures

Specialisms

Services for everyone

Published record

Rating and report history

Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.

12 May 2022GoodCQC rating history
4 April 2019GoodCQC rating history
7 January 2019GoodCQC rating history
24 September 2015GoodCQC rating history
31 March 2015GoodCQC rating history
21 October 2014Inspected but not ratedCQC rating history
4 January 2024Published CQC reportSee the official record for the report

Read this profile carefully

Evidence, not a league table.

CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.

Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.

Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.