Registered from 1 October 2019.
GP practice · independent evidence profile
Fellview Healthcare
3 Castle Meadows, Whitehaven, CA28 7QE
CQC location 1-7568131835NHS organisation code A82044
A registered address may be where care is managed rather than delivered.
ODS code A82044. Data refreshed 31 August 2026.
Location and contact
3 Castle Meadows, Whitehaven, CA28 7QE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Fellview Healthcare
Assessment dated 9 April 2025. Published 21 August 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from patients about the quality of their care and treatment was mixed. Recent survey results, including from the 2025 National GP Patient Survey and the NHS Friends and Family Test, showed people were mostly satisfied with services, but were unhappy with access to the practice, although feedback in this area was improving. The proportion of people who reported having a good overall experience at this practice was 56%, compared to the England average of 75% and 79% for the local Integrated Care System (ICS). There was an active patient participation group (PPG) who represented the views of people using the service. As part of this assessment, we received feedback from 263 patients, 138 of whom described their experience as positive, while 125 patients reported negative feedback. Positive feedback praised the attitude of staff, particularly members of the clinical team, and noted that improvements were being made. Negative feedback broadly fell into 3 areas: access to appointments; timeliness of referrals; and staff attitudes.
GP Patient Survey 2026
What registered patients reported
106 completed questionnaires · 26.6% response rate.
Overall experience was good
Confidence interval 38%–88.2%Experience of contacting the practice was good
Confidence interval 37.6%–88.4%Last appointment met the patient’s needs
Confidence interval 57.1%–97.7%Healthcare professional was good at listening
Confidence interval 55.4%–97.1%Healthcare professional treated the patient with care and concern
Confidence interval 48.5%–94.4%Patient had confidence and trust in the healthcare professional
Confidence interval 61.3%–98.9%Reception and administrative team were helpful
Confidence interval 40.7%–90.6%Contacting the practice by phone was easy
Confidence interval 9.8%–60.2%Contacting the practice through its website was easy
Confidence interval 23.3%–82.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Fellview Healthcare
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
27 April 2022GoodCQC rating history
24 December 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.