Registered from 16 October 2019.
GP practice · independent evidence profile
South Hylton Surgery
2 Union Street, South Hylton, Sunderland, Tyne and Wear, SR4 0LS
CQC location 1-7388099134NHS organisation code A89614
A registered address may be where care is managed rather than delivered.
ODS code A89614. Data refreshed 31 August 2026.
Location and contact
2 Union Street, South Hylton, Sunderland, Tyne and Wear, SR4 0LS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for South Hylton Surgery
Assessment dated 31 January 2025. Published 14 February 2025.
What CQC reported
The service is performing exceptionally well.
People’s experience
People had mixed feedback about the quality of their care and treatment. Recent survey results from the NHS England GP Patient Survey 2024 showed people were not satisfied with services. Of those who were surveyed and responded, 43.8% of patients would describe their overall experience of South Hylton Surgery as good. Other results in this survey indicated that people had more difficulty contacting the practice than the national average and did not feel as listened to by the healthcare professional at their last appointment as the national average. However, data collected by South Hylton Surgery via various questionnaires showed that people were satisfied with services. According to the practice’s survey, 70% of patients who responded would describe their overall experience of South Hylton Surgery as good. Data collected from people by CQC via the Give Feedback on Care questionnaire was positive, with people describing the care provided by South Hylton Surgery as outstanding, understanding, friendly, and helpful. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how practice leadership had made positive changes because of their direct feedback. Leaders from aligned care homes provided positive feedback on the standard of care delivered by South Hylton Surgery to their residents.
GP Patient Survey 2026
What registered patients reported
95 completed questionnaires · 18.1% response rate.
Overall experience was good
Confidence interval 59.6%–71.7%Experience of contacting the practice was good
Confidence interval 59%–71.2%Last appointment met the patient’s needs
Confidence interval 81%–90%Healthcare professional was good at listening
Confidence interval 77.5%–87.2%Healthcare professional treated the patient with care and concern
Confidence interval 85.2%–93.1%Patient had confidence and trust in the healthcare professional
Confidence interval 84.9%–92.8%Reception and administrative team were helpful
Confidence interval 80.9%–90%Contacting the practice by phone was easy
Confidence interval 45.3%–58.4%Contacting the practice through its website was easy
Confidence interval 62.1%–78.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of South Hylton Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
30 May 2022GoodCQC rating history
30 July 2018GoodCQC rating history
3 September 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.