Registered from 23 August 2019.
GP practice · independent evidence profile
Modality Mid Sussex
Bowers Place, Crawley Down, Crawley, RH10 4HY
CQC location 1-7337522257NHS organisation code H82040
A registered address may be where care is managed rather than delivered.
ODS code H82040. Data refreshed 31 August 2026.
Location and contact
Bowers Place, Crawley Down, Crawley, RH10 4HY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Modality Mid Sussex
Assessment dated 28 January 2025. Published 10 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We sought people’s experience through our Give Feedback on Care webform, Healthwatch, the Friends and Family Test and the national GP patient survey. In summary, people’s overall experience of the practice was as follows: people found practice staff to be kind, helpful, attentive, and polite. However, they often found it difficult to get through on the phone and get an appointment. Some faced barriers accessing appointments through the on-line system. Some experienced delays in getting prescriptions and test results. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new appointment system and increasing appointment availability throughout the week, including weekends.
GP Patient Survey 2026
What registered patients reported
104 completed questionnaires · 31.3% response rate.
Overall experience was good
Confidence interval 22.1%–79.7%Experience of contacting the practice was good
Confidence interval 17.7%–74.5%Last appointment met the patient’s needs
Confidence interval 51.7%–97.9%Healthcare professional was good at listening
Confidence interval 41.2%–94%Healthcare professional treated the patient with care and concern
Confidence interval 43.1%–95.2%Patient had confidence and trust in the healthcare professional
Confidence interval 53%–98.6%Reception and administrative team were helpful
Confidence interval 27.2%–85.2%Contacting the practice by phone was easy
Confidence interval 4.8%–58.1%Contacting the practice through its website was easy
Confidence interval 18.9%–82.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Modality Mid Sussex
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
27 September 2023InadequateCQC rating history
6 April 2017GoodCQC rating history
8 August 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.