Ripponden Dental Care

What CQC reported

Not applicable

People’s experience

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 13 patients. On the day of our assessment, we obtained patient feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included: “Always gentle and caring. Never pushy. Staff are all lovely”, “ Minimal waiting time in comfortable surroundings. Reception staff polite and always put one at ease”, “The team are brilliant, and nothing is ever too much for them” and “The whole team from reception to senior dentists are caring, kind, knowledgeable, empathetic, genuine and honest”. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

When they were prescribed medicines, patients felt that sufficient information was given.

Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.