Registered from 2 September 2019.
GP practice · independent evidence profile
Harlow Road Surgery
1 Harlow Road, Rainham, RM13 7UP
CQC location 1-7298124058NHS organisation code F82619
A registered address may be where care is managed rather than delivered.
ODS code F82619. Data refreshed 31 August 2026.
Location and contact
1 Harlow Road, Rainham, RM13 7UP
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Harlow Road Surgery
Assessment dated 14 April 2026. Published 8 June 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. The 2025 National GP Patient Survey results had 92 responses, this showed people were mostly satisfied with services provided but there were areas for improvements. For example, 78% of patients stated their needs were met and 67% stated they had a very or fairly good overall experience, which were both below the national and local averages. In addition, 75% stated they had confidence and trust in the healthcare professional they saw or spoke to, the national average in comparison was 91% and the local 88%. In response in October 2025 the practice carried out a Friends and Family survey (FFT) receiving 68 responses. Of these, 47 people rated the practice as good, 12 as poor, and 3 as neither good nor poor. Peoples’ comments highlighted key themes, such as people felt consultations were rushed, and staff lacked compassion and did not always listen. In response to the findings, the practice shared and discussed the feedback with all staff, and reinforced the importance of communication, active listening, and patient experience. Leaders placed greater emphasis on providing sufficient consultation time and enhancing the quality of interactions. A follow‑up survey in March 2026 received 73 responses and showed improvements. Of these, 62 people rated the practice as good, 7 as poor, and 4 as neither good nor poor. In addition, no further comments were made about the clinician’s attitudes. The practice held regular patient participation group (PPG) meetings, where peoples feedback was responded to and changes discussed. We spoke with members of the PPG who provided positive feedback.
GP Patient Survey 2026
What registered patients reported
113 completed questionnaires · 19.9% response rate.
Overall experience was good
Confidence interval 82%–88.2%Experience of contacting the practice was good
Confidence interval 82.4%–88.6%Last appointment met the patient’s needs
Confidence interval 91.1%–95.5%Healthcare professional was good at listening
Confidence interval 85.1%–90.9%Healthcare professional treated the patient with care and concern
Confidence interval 83.1%–89.3%Patient had confidence and trust in the healthcare professional
Confidence interval 89.7%–94.5%Reception and administrative team were helpful
Confidence interval 91%–95.3%Contacting the practice by phone was easy
Confidence interval 83.7%–89.8%Contacting the practice through its website was easy
Confidence interval 66.2%–80.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Harlow Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 August 2021GoodCQC rating history
17 April 2020GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.