Registered from 6 August 2019.
GP practice · independent evidence profile
The Penrhyn Surgery
2a Penrhyn Avenue, London, E17 5DB
CQC location 1-7294856075NHS organisation code F86005
A registered address may be where care is managed rather than delivered.
ODS code F86005. Data refreshed 31 August 2026.
Location and contact
2a Penrhyn Avenue, London, E17 5DB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Penrhyn Surgery
Assessment dated 4 July 2025. Published 11 December 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Patient feedback we reviewed during this assessment showed that patient’s experience of the service was mixed. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were not always satisfied with the service. For example, there was mixed feedback about people’s experience of access to appointments through online consultation and the telephone. However, the service was aware of this and had reviewed the national GP patient survey and had undertaken a review and developed an action plan to improve patients’ experience. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG described how the provider took people’s concerns seriously and had made positive changes because of feedback, such as updating the telephone system to improve response times, making improvements to the practice website, introducing a comments box in reception for patients to leave feedback and recruiting more staff. The PPG members we spoke with told us that the service engaged with them well and listened to concerns they raised.
GP Patient Survey 2026
What registered patients reported
106 completed questionnaires · 16.5% response rate.
Overall experience was good
Confidence interval 47.2%–65.5%Experience of contacting the practice was good
Confidence interval 44.6%–63.1%Last appointment met the patient’s needs
Confidence interval 73.1%–87.9%Healthcare professional was good at listening
Confidence interval 72.1%–87.3%Healthcare professional treated the patient with care and concern
Confidence interval 68.8%–84.6%Patient had confidence and trust in the healthcare professional
Confidence interval 73.6%–88.5%Reception and administrative team were helpful
Confidence interval 49.8%–68.2%Contacting the practice by phone was easy
Confidence interval 27.7%–45.8%Contacting the practice through its website was easy
Confidence interval 28%–48.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Penrhyn Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
25 January 2024GoodCQC rating history
4 July 2022GoodCQC rating history
18 April 2018GoodCQC rating history
2 August 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.