Registered from 19 July 2019.
GP practice · independent evidence profile
Lister House Surgery - Luton
473 Dunstable Road, Luton, Bedfordshire, LU4 8DG
CQC location 1-7203654778NHS organisation code E81016
A registered address may be where care is managed rather than delivered.
ODS code E81016. Data refreshed 6 September 2026.
Location and contact
473 Dunstable Road, Luton, Bedfordshire, LU4 8DG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Lister House Surgery - Luton
Assessment dated 3 February 2026. Published 17 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice displayed clear information within the reception area regarding the Care Quality Commission's Give Feedback on Care (GFC) process, helping people understand how they could share their experiences of the practice. We reviewed feedback received through the GFC process and considered the views of people spoken with during the onsite assessment. National GP Patient Survey results published in July 2026 presented a mixed picture of patient experience, with patient satisfaction and access measures generally below local and national averages. Friends and Family Test data was not available for review, the range of feedback received during the assessment provided additional insight into people's experiences of the practice. Feedback was consistently positive from patients, the Patient Participation Group (PPG) and care home staff. Patients spoke highly of the helpful, friendly and professional nature of staff and were complimentary about the quality of care and treatment they received. People told us they felt listened to, supported and involved in decisions about their care and were generally able to access services when needed. The PPG described a positive and constructive relationship with practice leaders and provided examples of how patient feedback had informed service improvements, including changes to access arrangements. A representative from a local care home also provided highly positive feedback, highlighting good access to services, responsive staff, effective communication and a strong commitment to meeting residents' healthcare needs. Overall, feedback demonstrated that people were treated with kindness and respect and were satisfied with the care and support they received.
GP Patient Survey 2026
What registered patients reported
85 completed questionnaires · 12.4% response rate.
Overall experience was good
Confidence interval 38.1%–54.4%Experience of contacting the practice was good
Confidence interval 31%–47.2%Last appointment met the patient’s needs
Confidence interval 53.7%–70.4%Healthcare professional was good at listening
Confidence interval 55.3%–71.5%Healthcare professional treated the patient with care and concern
Confidence interval 61.5%–77%Patient had confidence and trust in the healthcare professional
Confidence interval 68.2%–83.1%Reception and administrative team were helpful
Confidence interval 43.3%–60%Contacting the practice by phone was easy
Confidence interval 25%–40.5%Contacting the practice through its website was easy
Confidence interval 30.3%–48.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Lister House Surgery - Luton
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
14 July 2022Requires improvementCQC rating history
24 June 2021Requires improvementCQC rating history
24 October 2019Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.