Registered from 17 July 2019.
GP practice · independent evidence profile
Modality Partnership (AWC)
50 Ashbourne Road, Keighley, West Yorkshire, BD21 1LA
CQC location 1-6972353547NHS organisation code B83033
A registered address may be where care is managed rather than delivered.
ODS code B83033. Data refreshed 1 September 2026.
Location and contact
50 Ashbourne Road, Keighley, West Yorkshire, BD21 1LA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for Modality Partnership (AWC)
Assessment dated 11 April 2024. Published 28 August 2024.
What CQC reported
The service is performing exceptionally well.
People’s experience
Prior to the assessment Care Quality Commission (CQC) received concerns regarding accessibility issues such as the inability to access face-to-face appointments, and technical issues related to the new online booking tool. Whilst we recognised that the information we received represented a very small percentage of the registered population we looked for assurance during our assessment of what steps the provider had in place to support these patients. The latest National GP Patient Survey which was undertaken in 2023 saw 689 surveys being sent to patients, 221 of these were returned (32% completion rate). This represented approximately 0.25% of the list size. Responses indicated that patients were happy with clinical care, felt listened to and were given enough time during their last appointment. However, responses relating to accessing the appointment were less positive. For example, only 19% found it easy to get through to the practice by phone. NHS Friends and Family Test results from April 2024 showed that from 1,340 responses received 65% would have been either extremely likely or likely to recommend the practice to others. The provider had developed an action plan which outlined changes in response to the accessibility concerns. This included a move to the a total triage system (launched in April 2023) which ensured all appointment requests were assessed by individual clinical need, and the introduction of the Voice Connect secure automated repeat prescription telephone ordering service. As part of the assessment, we spoke with 2 patients. They both told us that they felt services provided by the practice were accessible to them, and that they found that the process of completing the online access tool used to make appointments was easy and equitable. We heard how digital inclusion training had been provided for patients and this included sessions using an interpreter to reach those patients whose first language was not English.
GP Patient Survey 2026
What registered patients reported
191 completed questionnaires · 29.9% response rate.
Overall experience was good
Confidence interval 24.5%–92.2%Experience of contacting the practice was good
Confidence interval 21.2%–90%Last appointment met the patient’s needs
Confidence interval 42.6%–99.4%Healthcare professional was good at listening
Confidence interval 38.9%–98.6%Healthcare professional treated the patient with care and concern
Confidence interval 32.2%–96.5%Patient had confidence and trust in the healthcare professional
Confidence interval 40.9%–99.2%Reception and administrative team were helpful
Confidence interval 32.6%–97.4%Contacting the practice by phone was easy
Confidence interval 2.5%–67.7%Contacting the practice through its website was easy
Confidence interval 14.6%–87.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Modality Partnership (AWC)
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 August 2022OutstandingCQC rating history
1 November 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.