Registered from 10 May 2019.
GP practice · independent evidence profile
The Randolph Surgery
235a, Elgin Avenue, London, W9 1NH
CQC location 1-6856885627NHS organisation code E87046
A registered address may be where care is managed rather than delivered.
ODS code E87046. Data refreshed 31 August 2026.
Location and contact
235a, Elgin Avenue, London, W9 1NH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Randolph Surgery
Assessment dated 30 June 2025. Published 8 December 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We asked the practice to invite patients to share their experience of the service via the give feedback on care form on the Care Quality Commission (CQC)’s website. Overall we received 21 positive responses and 22 negative responses. The overall feedback from patients gathered from the inspection was mixed, this coincides with the feedback from patients we spoke to. We reviewed the National GP patient survey published in July 2025. The results for the questions were below the national and local averages and in most areas lower than the 2024 results. The practice was aware of these lower than average results and had an action plan in place to improve these outcomes. There was an active patient participation group (PPG) that represented the views of people using the service. We spoke with 5 representatives from the PPG, who echoed some of the same issues highlighted from the National GP patient survey. Representatives from the PPG described how managers are taking feedback onboard, such as implementing a weekly ‘meet the managers’ drop in clinic at the practice and patients can visit or schedule a call with the practice manager to help address any concerns.
GP Patient Survey 2026
What registered patients reported
98 completed questionnaires · 8.9% response rate.
Overall experience was good
Confidence interval 37.1%–72.4%Experience of contacting the practice was good
Confidence interval 33.6%–69.6%Last appointment met the patient’s needs
Confidence interval 63.9%–93%Healthcare professional was good at listening
Confidence interval 61.4%–91.6%Healthcare professional treated the patient with care and concern
Confidence interval 51.9%–85.7%Patient had confidence and trust in the healthcare professional
Confidence interval 65.6%–93.9%Reception and administrative team were helpful
Confidence interval 48.6%–82.7%Contacting the practice by phone was easy
Confidence interval 13.9%–46.7%Contacting the practice through its website was easy
Confidence interval 5%–39.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Randolph Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 March 2020GoodCQC rating history
22 August 2018Requires improvementCQC rating history
23 April 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.