Registered from 2 April 2019.
GP practice · independent evidence profile
Patience Lane Surgery
Patience Lane, Normanton, WF6 2JZ
CQC location 1-6648198903NHS organisation code B87602
A registered address may be where care is managed rather than delivered.
ODS code B87602. Data refreshed 1 September 2026.
Location and contact
Patience Lane, Normanton, WF6 2JZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Well-led
This service is well-led
Safe
This service is safe
Caring
This service is caring
Responsive
This service is responsive
Effective
This service is effective
Latest published evidence
Ongoing Assessment for Patience Lane Surgery
Assessment dated 22 February 2024. Published 28 March 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
In the 2023 National GP Patient Survey, the practice’s data demonstrated that patient satisfaction with GP practice access was above national and local averages. 75.5% of respondents reported that it was easy to get through to someone at the GP practice on the telephone. This was higher than the national average of 49.6%. Since 2018 the practice had performed consistently above this national figure. This performance was supported by patient responses in respect of appointment times offered, the experience of making an appointment, and satisfaction with the appointment itself. All these satisfaction scores being above national and local averages. Results from the NHS Friends and Family Test (FFT) were reviewed, and we found them to be generally positive. The practice had received 75 responses in the previous 12 months, of these 69 showed overall satisfaction with the service, 3 were either neutral or didn’t have a view, and 3 were negative. We saw that the practice actively analysed survey results and patient feedback. In respect of the National GP Patient Survey, the practice had developed an action plan which sought to continue to improve patient satisfaction, and had implemented actions from this plan. Actions included the recruitment of an additional receptionist to support patient accessibility. We saw that issues related to access had been discussed with members of the Patient Participation Group (PPG), and suggestions from the group had been listened to and put into place. As part of our assessment, we also spoke with a member of the PPG, they told us that access was good, appointments were generally available, and that although telephone lines were busy at peak times, waits for telephone call answering were not overly long.
GP Patient Survey 2026
What registered patients reported
89 completed questionnaires · 23.1% response rate.
Overall experience was good
Confidence interval 78.2%–87.1%Experience of contacting the practice was good
Confidence interval 80.4%–88.9%Last appointment met the patient’s needs
Confidence interval 90.3%–96.2%Healthcare professional was good at listening
Confidence interval 92.3%–97.5%Healthcare professional treated the patient with care and concern
Confidence interval 89.7%–95.8%Patient had confidence and trust in the healthcare professional
Confidence interval 89.1%–95.4%Reception and administrative team were helpful
Confidence interval 87.3%–94.2%Contacting the practice by phone was easy
Confidence interval 75.1%–84.7%Contacting the practice through its website was easy
Confidence interval 51.9%–68.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Patience Lane Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
7 February 2020GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.