Registered from 12 April 2019.
GP practice · independent evidence profile
Saltley Centre for Health Care
1 Cradock Road, Saltley, Birmingham, West Midlands, B8 1RZ
CQC location 1-6548668065NHS organisation code M85110
A registered address may be where care is managed rather than delivered.
ODS code M85110. Data refreshed 31 August 2026.
Location and contact
1 Cradock Road, Saltley, Birmingham, West Midlands, B8 1RZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Saltley Centre for Health Care
Assessment dated 16 July 2024. Published 8 July 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were generally positive about the quality of their care and treatment. Patients commented positively on the attitude of staff and told us they felt they were respected. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed mixed views with services. The practice had made active use of these results to review and seek improvements to the quality and safety of the service. Some patients had concerns about access to appointments and difficulties getting prescriptions following a change in the practice prescription request procedures. These areas were acknowledged by the management team following feedback at the assessment and planned to address them as part of their improvement plans. We will review the impact of these changes at our next assessment. There was an active patient participation group (PPG) to represent the views of people using the service. At the onsite visit a group of patients expressed their concerns about the change in practice ownership and did not feel that they had been involved. The management team assured us that the patients and local community where relevant had been involved in the planned merger through meetings and the support of the local Integrated Care Board (ICB).
GP Patient Survey 2026
What registered patients reported
78 completed questionnaires · 7% response rate.
Overall experience was good
Confidence interval 43.9%–76.4%Experience of contacting the practice was good
Confidence interval 36.1%–69.5%Last appointment met the patient’s needs
Confidence interval 58.5%–88.6%Healthcare professional was good at listening
Confidence interval 67.4%–93.4%Healthcare professional treated the patient with care and concern
Confidence interval 60.4%–89.3%Patient had confidence and trust in the healthcare professional
Confidence interval 62.6%–90.9%Reception and administrative team were helpful
Confidence interval 50.2%–82.1%Contacting the practice by phone was easy
Confidence interval 26.2%–60.4%Contacting the practice through its website was easy
Confidence interval 18.3%–57.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Saltley Centre for Health Care
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
20 August 2019Requires improvementCQC rating history
14 April 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.