Registered from 1 April 2019.
GP practice · independent evidence profile
Sandy Lane Surgery
Sandy Lane, Rugeley, Staffordshire, WS15 2LB
CQC location 1-6349677096NHS organisation code Y02354
A registered address may be where care is managed rather than delivered.
ODS code Y02354. Data refreshed 31 August 2026.
Location and contact
Sandy Lane, Rugeley, Staffordshire, WS15 2LB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Sandy Lane Surgery
Assessment dated 25 September 2025. Published 3 February 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Patient experience was mixed. The National GP Patient Survey 2025 results for the practice showed people were not always satisfied with the service they received with all but 3 indicators below local and national averages. However, results from the practice own patient survey and NHS Friends and Family Test, showed people were satisfied with services with the majority of respondents stating they would recommend the GP practice to their friends and family. Doctors were described as very helpful, some could be rude but most were lovely. Receptionists were described as polite, friendly, kind and helpful. The practice had an active and established patient participation group (PPG) who represented the views of people using the service. The PPG Chair spoke highly of the service provided and the positive changes made following patient feedback. A care home representative told us the service was both accessible and responsive, with appointments arranged in a timely manner and appropriate flexibility shown to meet their resident’s needs. They told us the practice staff were kind, caring, attentive, good listeners and involved people in decisions about their care.
GP Patient Survey 2026
What registered patients reported
101 completed questionnaires · 22.2% response rate.
Overall experience was good
Confidence interval 63.1%–86.3%Experience of contacting the practice was good
Confidence interval 61.7%–86%Last appointment met the patient’s needs
Confidence interval 82.9%–97.8%Healthcare professional was good at listening
Confidence interval 79.6%–96.5%Healthcare professional treated the patient with care and concern
Confidence interval 78%–95.8%Patient had confidence and trust in the healthcare professional
Confidence interval 82.2%–97.5%Reception and administrative team were helpful
Confidence interval 71.9%–92.4%Contacting the practice by phone was easy
Confidence interval 46.8%–74.1%Contacting the practice through its website was easy
Confidence interval 29.2%–74.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Sandy Lane Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
8 September 2023Requires improvementCQC rating history
22 June 2022Requires improvementCQC rating history
11 June 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.