Registered from 5 February 2019.
GP practice · independent evidence profile
HMC Health Feltham
3rd Floor The High Street, Feltham, TW13 4GU
CQC location 1-6340478598NHS organisation code Y02672
A registered address may be where care is managed rather than delivered.
ODS code Y02672. Data refreshed 31 August 2026.
Location and contact
3rd Floor The High Street, Feltham, TW13 4GU
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for HMC Health Feltham
Assessment dated 11 November 2024. Published 29 April 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of care and treatment. The results from the National Patient Survey and the NHS Friends and Family Test showed people were satisfied with services. There was no active patient participation group, because of this patient engagement was difficult. The service informed us that it was hard to get the patients to participate in other activities, however, feedback received from CQC’s share your experience online forms was also positive with comments such as “the kindest; really helpful; my GP always treats me well; been here for more than 20 years; I want to thank the staff; they have been very helpful, they listen to my problems very carefully and check carefully, before issuing prescription; they explain why and what I have to do to get better, they tell me about healthy eating and how to keep fit. Other comments used to describe the staff and service received at this location include: “I get appointment when it is needed and I Iike the attitude of some of the practitioners that I see and some of them are really friendly”. There were instances of patient dissatisfaction with service received such as quantity of prescription being reduced which was addressed by the provider during the site visit. Patient experience survey conducted by the local HealthWatch showed mixed feelings. Some patients had a good experience while others did not. Most of the patients however expressed the desire to see improvement in access, waiting times, ease in getting prescription, communication between specialist services when patients are referred and positive staff behaviour.
GP Patient Survey 2026
What registered patients reported
101 completed questionnaires · 12.5% response rate.
Overall experience was good
Confidence interval 66.7%–90.7%Experience of contacting the practice was good
Confidence interval 64.8%–89.6%Last appointment met the patient’s needs
Confidence interval 77.1%–96.5%Healthcare professional was good at listening
Confidence interval 70.1%–92.9%Healthcare professional treated the patient with care and concern
Confidence interval 65.6%–90.3%Patient had confidence and trust in the healthcare professional
Confidence interval 81.8%–98.3%Reception and administrative team were helpful
Confidence interval 73.2%–94.5%Contacting the practice by phone was easy
Confidence interval 59.7%–86.7%Contacting the practice through its website was easy
Confidence interval 36.2%–79.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of HMC Health Feltham
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 October 2021GoodCQC rating history
25 February 2020Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.