The Practice Lincoln Green

What CQC reported

The service is performing well and meeting our expectations.

People’s experience

In the 2023 National GP Patient Survey, the practice’s data demonstrated responses to patient satisfaction with GP practice appointment times, how easy it is to get through to the practice by phone, satisfaction with the appointment offered, and with the overall experience of making an appointment were in line with the national and local averages. These were similar in performance or had deteriorated in performance to previous year’s results.

Results from the NHS Friends and Family Test (FFT) were reviewed and found to be less positive than the England average results. For example, for four months (September to December 2023) 261 people responded to the survey with an average of 74.5% positive about the practice. This is lower than the England average of 91%.

The practice reviewed information from satisfaction surveys and acted on feedback, for example, improvement of digital technology for accessing/booking appointments, availability of more face-to-face appointments than telephone.

Where any aspects of survey results were lower than expected the practice analysed these and made changes to improve. The practice had reviewed and responded to feedback and continues to make improvements.

We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. We were told and saw that the practice sought and acted on feedback relating to access.