Registered from 12 November 2018.
GP practice · independent evidence profile
Lister Medical Centre
Abercrombie Way, Harlow, CM18 6YJ
CQC location 1-5996880135NHS organisation code F81027
A registered address may be where care is managed rather than delivered.
ODS code F81027. Data refreshed 6 September 2026.
Location and contact
Abercrombie Way, Harlow, CM18 6YJ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is not always responsive
Safe
This service is not safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Lister Medical Centre
Assessment dated 18 April 2024. Published 26 February 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
In the 2024 National GP Patient Survey, there were 4 key indicators we used to measure access. The practice showed a small increase regarding access to the practice by phone although still significantly below national average. Published insight data between January 2024 and March 2024 showed that the practice was a negative outlier for ease of getting through to the practice of 23%, when compared to the national average of 50%. Satisfaction with GP practice appointment time and appointment satisfaction showed no variation. All three were considered below the local and and national averages. The practice had reviewed and were actively responding to the survey results to continuously improve patient experience; however, patients continued to experience significant difficulty accessing the practice via their total triage system. Unverified online patient reviews showed that practice was rated 2.1 out 5 stars and most feedback related to difficulty with the total triage e-consult system. NHS reviews showed 63 mixed feedback responses, with the main theme being difficulty with access. The negative feedback related to difficulty accessing the e-consult system and inability to walk into the practice make an appointment in person. Positive feedback was kindness from "helpful GPs'.
GP Patient Survey 2026
What registered patients reported
123 completed questionnaires · 23.6% response rate.
Overall experience was good
Confidence interval 36.3%–75.1%Experience of contacting the practice was good
Confidence interval 33.9%–73.4%Last appointment met the patient’s needs
Confidence interval 61.8%–93.7%Healthcare professional was good at listening
Confidence interval 54.6%–89.6%Healthcare professional treated the patient with care and concern
Confidence interval 52.1%–88.3%Patient had confidence and trust in the healthcare professional
Confidence interval 58.4%–92.1%Reception and administrative team were helpful
Confidence interval 47.2%–84.1%Contacting the practice by phone was easy
Confidence interval 10.9%–46.8%Contacting the practice through its website was easy
Confidence interval 17.4%–61.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Lister Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
24 March 2023Requires improvementCQC rating history
23 June 2022InadequateCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.