Registered from 1 November 2018.
GP practice · independent evidence profile
Abingdon Family Health Care Centre
361-365, Queens Drive, Walton, Liverpool, L4 8SJ
CQC location 1-5941170728NHS organisation code N82086
A registered address may be where care is managed rather than delivered.
ODS code N82086. Data refreshed 31 August 2026.
Location and contact
361-365, Queens Drive, Walton, Liverpool, L4 8SJ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Abingdon Family Health Care Centre
Assessment dated 21 February 2024. Published 15 April 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Patient feedback about their experience of accessing the practice by phone was lower than the national average in the GP national patient survey. The practice score for satisfaction was 21.7% compared to the national average of 49.6%. Patient overall experience of making an appointment was also lower than average. The provider told us they had experienced challenges with the phone system and they had tried to make improvements to this and had taken action to provide alternative ways for patients to contact the practice in the meantime. The provider told us that a new phone system was scheduled to be introduced imminently and that this would provide a cloud based system with functionality for call queuing, call back and would better support the monitoring of call volumes. The results of the NHS Friends and Family test for December 2023 showed that 100% of patients reported that their experience of the practice was good or very good. There was only one patient review on the NHS website posted over past 12 months. This was a negative review that sited difficulties in getting through to the practice by phone as a concern and rated the practice as one out of five stars. We did not receive feedback from patients in our ‘Give feedback on care’ link that the provider was asked to share with a proportion of patients as part of this assessment process.
GP Patient Survey 2026
What registered patients reported
109 completed questionnaires · 21% response rate.
Overall experience was good
Confidence interval 55.8%–66.9%Experience of contacting the practice was good
Confidence interval 48.1%–59.5%Last appointment met the patient’s needs
Confidence interval 76.4%–85.4%Healthcare professional was good at listening
Confidence interval 78%–86.7%Healthcare professional treated the patient with care and concern
Confidence interval 77.3%–86.1%Patient had confidence and trust in the healthcare professional
Confidence interval 89.1%–95.2%Reception and administrative team were helpful
Confidence interval 64.6%–75.1%Contacting the practice by phone was easy
Confidence interval 33.9%–45.2%Contacting the practice through its website was easy
Confidence interval 14.7%–28.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Abingdon Family Health Care Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 February 2020GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.