Registered from 1 April 2013.
GP practice · independent evidence profile
The Wall House Surgery
The Wall House, Yorke Road, Reigate, Surrey, RH2 9HG
CQC location 1-589589298NHS organisation code H81089
A registered address may be where care is managed rather than delivered.
ODS code H81089. Data refreshed 31 August 2026.
Location and contact
The Wall House, Yorke Road, Reigate, Surrey, RH2 9HG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Wall House Surgery
Assessment dated 11 June 2026. Published 9 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey (GPPS), which showed most people were satisfied with their overall experience of the service. There was an active patient participation group (PPG) who represented the views of people using the service. The PPG described how the service valued feedback from the group and people using the service. They also spoke of how leaders consulted and involved the PPG when planning changes to the service to make sure these achieved positive outcomes for people. The service’s NHS Friends and Family Test (FFT) results showed people were highly positive about the service. Between December 2025 and May 2026, the overall monthly rate for people who would recommend the practice was between 94% and 97%. For example, in May 2026 the service received 692 responses from people about their experience and 83% (574 people) reported it was very good and 11% (79 people) reported it was good. The remaining people reported neither good nor poor, poor, very poor or don’t know. We were also shown unverified evidence the service had achieved consistently high and improved results year on year as well.
GP Patient Survey 2026
What registered patients reported
116 completed questionnaires · 29% response rate.
Overall experience was good
Confidence interval 63.8%–93.9%Experience of contacting the practice was good
Confidence interval 62.7%–93.4%Last appointment met the patient’s needs
Confidence interval 74.6%–98.4%Healthcare professional was good at listening
Confidence interval 72.4%–97.6%Healthcare professional treated the patient with care and concern
Confidence interval 72.9%–97.8%Patient had confidence and trust in the healthcare professional
Confidence interval 81.1%–99.7%Reception and administrative team were helpful
Confidence interval 72.1%–97.6%Contacting the practice by phone was easy
Confidence interval 40.1%–79.9%Contacting the practice through its website was easy
Confidence interval 57.5%–93.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Wall House Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
22 December 2021GoodCQC rating history
23 September 2019Requires improvementCQC rating history
2 February 2017GoodCQC rating history
7 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.