Registered from 15 October 2018.
GP practice · independent evidence profile
Pelsall Village Surgery
High Street, Pelsall, Walsall, West Midlands, WS3 4LX
CQC location 1-5891890148NHS organisation code M91654
A registered address may be where care is managed rather than delivered.
ODS code M91654. Data refreshed 31 August 2026.
Location and contact
High Street, Pelsall, Walsall, West Midlands, WS3 4LX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Pelsall Village Surgery
Assessment dated 28 February 2024. Published 15 May 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The service engaged with the patients through the Patient Participation Group (PPG) and used internal surveys to involve their patient population; encouraging the sharing of their experience of the care and treatment received. The provider had an effective system to act on patient feedback, this enabled continuous improvement. The practice listened to the views of their patients and PPG to identify where they could improve their services. In 2023, patient satisfaction with all GP practices, were measured by the National GP Patient survey was lower than in previous years. Patients at Pelsall Village Surgery who responded to the national survey indicated satisfaction that was generally in line with the national average. For example, 53% of patients responded positively about how easy it was to get through to the practice by telephone compared to a national average of 50%. Patient satisfaction with the appointment (or appointments) they were offered was below average at 38% compared to the national average of 53%. This was a slight fall in satisfaction from 2022. This was due to the increase in patient appointment to meet the needs of the local community. The Practice implemented a new telephone system and designed a new patient flow to improve patient access, we heard the practice had ensured that patients could still access face to face appointments with their preferred clinician.
GP Patient Survey 2026
What registered patients reported
112 completed questionnaires · 21.1% response rate.
Overall experience was good
Confidence interval 53.2%–61.9%Experience of contacting the practice was good
Confidence interval 50.7%–59.5%Last appointment met the patient’s needs
Confidence interval 76.1%–83.4%Healthcare professional was good at listening
Confidence interval 62.8%–71.2%Healthcare professional treated the patient with care and concern
Confidence interval 65.9%–74.2%Patient had confidence and trust in the healthcare professional
Confidence interval 71.7%–79.4%Reception and administrative team were helpful
Confidence interval 80.3%–87%Contacting the practice by phone was easy
Confidence interval 56.1%–64.9%Contacting the practice through its website was easy
Confidence interval 26.4%–39.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Pelsall Village Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Treatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
28 November 2019GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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