Fortune Green Dental Surgery

What CQC reported

Not applicable

People’s experience

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Fabulous service. It is very organised and efficient. I wouldn’t go anywhere else,” and “I have been given very good advice, which is now reaping benefits.” Patients commented positively about the standards of cleanliness. One patient said, “I always receive a lovely friendly welcome from the staff and the hygiene standards are high.” Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient told us, “When I was in pain, I was offered an appointment the next day.”

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.