Registered from 1 April 2013.
GP practice · independent evidence profile
Highlands Surgery
1643 London Road, Leigh On Sea, Essex, SS9 2SQ
CQC location 1-586363719NHS organisation code F81112
A registered address may be where care is managed rather than delivered.
ODS code F81112. Data refreshed 6 September 2026.
Location and contact
1643 London Road, Leigh On Sea, Essex, SS9 2SQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for Highlands Surgery
Assessment dated 17 March 2025. Published 19 August 2025.
What CQC reported
The service is performing exceptionally well.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people’s experience of the of the service was extremely positive overall. The practice shared the previous 12 months data from Friends and Family that was consistently positive. There was an active patient participation group, (PPG) comprising in excess of 200 active members who represented the views of people using the service interacted both virtually and in person. Representatives from the PPG described how leaders made positive changes because of feedback, such as implementing a variety of support measures for those patients who found it difficult to use digital technology. As a result of this the practice saw an increase in the number of patients registered to use the NHS APP and at the time of assessment, 65% of the total patient list were registered and actively using the NHS App. Representatives also talked about meaningful joint working between the PPG and the practice leadership team to improve patient care. We saw evidence that face-to-face monthly PPG meetings had a regular attendance of between 20 -30 members and that a monthly online information exchange included approximately 200 additional patients. The practice and the PPG actively promoted the benefits of the PPG and encouraged new members to join resulting in continued membership growth.
GP Patient Survey 2026
What registered patients reported
108 completed questionnaires · 30.4% response rate.
Overall experience was good
Confidence interval 66.7%–92.9%Experience of contacting the practice was good
Confidence interval 64.4%–91.7%Last appointment met the patient’s needs
Confidence interval 78.5%–98.3%Healthcare professional was good at listening
Confidence interval 75.5%–97.1%Healthcare professional treated the patient with care and concern
Confidence interval 70.8%–95.1%Patient had confidence and trust in the healthcare professional
Confidence interval 76.4%–97.4%Reception and administrative team were helpful
Confidence interval 77.1%–97.7%Contacting the practice by phone was easy
Confidence interval 34.7%–69.3%Contacting the practice through its website was easy
Confidence interval 35.7%–79.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Highlands Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 February 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
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