Registered from 1 April 2013.
GP practice · independent evidence profile
The Palms Medical Centre
97-101 Netley Road, Ilford, Essex, IG2 7NW
CQC location 1-586321288NHS organisation code F86009
A registered address may be where care is managed rather than delivered.
ODS code F86009. Data refreshed 31 August 2026.
Location and contact
97-101 Netley Road, Ilford, Essex, IG2 7NW
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Palms Medical Centre
Assessment dated 8 January 2026. Published 27 March 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People provided mixed feedback about the quality of their care and treatment. Recent survey findings showed a variation in feedback. Results from the National GP Patient Survey were mostly negative. However, the practice’s own in-house patient survey, which mirrored the national survey questions, together with feedback from the NHS Friends and Family Test, were largely complimentary about the service. Additionally, of the four patients who provided feedback via the CQC website, all were complimentary about their care, with three specifically highlighting the ease of making appointments. The practice also maintained an active Patient Participation Group (PPG) that represented the views of people using the service.
GP Patient Survey 2026
What registered patients reported
83 completed questionnaires · 16.9% response rate.
Overall experience was good
Confidence interval 49.9%–74.6%Experience of contacting the practice was good
Confidence interval 42.4%–67.8%Last appointment met the patient’s needs
Confidence interval 78.6%–95.5%Healthcare professional was good at listening
Confidence interval 74.4%–93.1%Healthcare professional treated the patient with care and concern
Confidence interval 72.4%–92%Patient had confidence and trust in the healthcare professional
Confidence interval 81.4%–96.8%Reception and administrative team were helpful
Confidence interval 64.1%–86.1%Contacting the practice by phone was easy
Confidence interval 24.7%–49.7%Contacting the practice through its website was easy
Confidence interval 23.2%–57.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Palms Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 July 2022GoodCQC rating history
26 May 2021GoodCQC rating history
10 February 2020GoodCQC rating history
21 February 2019GoodCQC rating history
9 April 2018Requires improvementCQC rating history
18 August 2017Requires improvementCQC rating history
18 October 2016Requires improvementCQC rating history
10 January 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.