Registered from 1 April 2013.
GP practice · independent evidence profile
The Caxton Surgery
Oswald Road, Oswestry, Shropshire, SY11 1RD
CQC location 1-585486725NHS organisation code M82022
A registered address may be where care is managed rather than delivered.
ODS code M82022. Data refreshed 31 August 2026.
Location and contact
Oswald Road, Oswestry, Shropshire, SY11 1RD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Caxton Surgery
Assessment dated 8 April 2025. Published 21 October 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including the National GP Patient Survey showed that 85% of respondents described their overall experience of the GP practice as good. This was higher than the local and national result of 75%. The survey showed 84% of respondents found the reception staff and administrative staff as helpful. The results of the NHS Friends and Family Test (FFT) for June 2025, showed that 96% of respondents would recommend the service to friends and family. Comments included that staff exhibited kindness and compassion, and were described as very helpful, reassuring and professional. At the last inspection, the practice was working to re-establish the Patient Participation Group (PPG), that situation remains the same at this assessment. The Care Quality Commission (CQC) had received a total of 12 responses about the practice via our Give Feedback on Care’ process and 11 of these were positive responses. Patients told us they received compassionate and respectful care because doctors had showed empathy and respect, and they felt listened to. Medical professionals were described as knowledgeable, competent, and thorough. Patients told us that interactions with reception staff had been positive, describing them as consistently polite, kind and helpful. Patients felt their appointments and referrals had been arranged quickly and in most cases, appointments ran on time, although this was not always the case, as identified in feedback the practice had received via the Friends and Family Test regarding access to appointments.
GP Patient Survey 2026
What registered patients reported
113 completed questionnaires · 25.7% response rate.
Overall experience was good
Confidence interval 71.2%–93.1%Experience of contacting the practice was good
Confidence interval 66.9%–90.8%Last appointment met the patient’s needs
Confidence interval 77.4%–96.7%Healthcare professional was good at listening
Confidence interval 77%–96.3%Healthcare professional treated the patient with care and concern
Confidence interval 83%–98.7%Patient had confidence and trust in the healthcare professional
Confidence interval 82.8%–98.6%Reception and administrative team were helpful
Confidence interval 84.2%–99%Contacting the practice by phone was easy
Confidence interval 46.9%–76.4%Contacting the practice through its website was easy
Confidence interval 53.4%–94.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Caxton Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 February 2023Requires improvementCQC rating history
10 November 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.