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GP practice · independent evidence profile

Central Surgery

103 Crab Street, St Helens, Merseyside, WA10 2DJ

CQC location 1-584020720NHS organisation code N83027
Current overall CQC ratingGoodAssessment dated 22 November 2016
Active registrationRegistered

Registered from 1 April 2013.

Registered address103 Crab Street, St Helens, Merseyside, WA10 2DJ

A registered address may be where care is managed rather than delivered.

Responsible health systemNHS Cheshire and Merseyside Integrated Care Board

ODS code N83027. Data refreshed 31 August 2026.

Location and contact

103 Crab Street, St Helens, Merseyside, WA10 2DJ

Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.

GP Patient Survey 2026

What registered patients reported

109 completed questionnaires · 28.3% response rate.

77.7%

Overall experience was good

Confidence interval 67.9%–85.1%
74.4%

Experience of contacting the practice was good

Confidence interval 64.2%–82.4%
88.6%

Last appointment met the patient’s needs

Confidence interval 80.1%–93.8%
88.2%

Healthcare professional was good at listening

Confidence interval 79.8%–93.5%
88.8%

Healthcare professional treated the patient with care and concern

Confidence interval 80.4%–93.9%
91.2%

Patient had confidence and trust in the healthcare professional

Confidence interval 83.3%–95.6%
85.3%

Reception and administrative team were helpful

Confidence interval 76.1%–91.3%
70.8%

Contacting the practice by phone was easy

Confidence interval 60.1%–79.6%
49.1%

Contacting the practice through its website was easy

Confidence interval 34.8%–63.5%

Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.

Community experiences

Patient reviews of Central Surgery

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Describe access, communication and staff—not private medical details. Every submission is checked before publication.

Do not include diagnoses, medication, NHS numbers, phone numbers, email addresses, staff surnames or accusations. Reviews are personal experiences, not verified clinical evidence.

Registered scope

Services and regulated activities

Labels below come from the CQC location record and do not confirm current appointment availability.

Service types

Doctors/Gps

Regulated activities

Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures

Specialisms

Services for everyone

Published record

Rating and report history

Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.

21 March 2017Inspected but not ratedCQC rating history
22 November 2016Rating recordCQC rating history

Read this profile carefully

Evidence, not a league table.

CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.

Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.

Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.