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GP practice · independent evidence profile

The Croft Practice

The Croft Surgery Barnham Road, Eastergate, Chichester, West Sussex, PO20 3RP

CQC location 1-582348262NHS organisation code H82077
Current overall CQC ratingGoodAssessment dated 10 January 2024
Active registrationRegistered

Registered from 1 April 2013.

Registered addressThe Croft Surgery Barnham Road, Eastergate, Chichester, West Sussex, PO20 3RP

A registered address may be where care is managed rather than delivered.

Responsible health systemNHS Surrey and Sussex Integrated Care Board

ODS code H82077. Data refreshed 31 August 2026.

Location and contact

The Croft Surgery Barnham Road, Eastergate, Chichester, West Sussex, PO20 3RP

Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.

CQC assessment breakdown

How the service was assessed

These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.

Caring

Good
70%

This service is caring

Effective

Good
75%

This service is effective

Responsive

Good
75%

This service is responsive

Safe

Good
75%

This service is safe

Well-led

Requires Improvement
61%

This service is not always well-led

Latest published evidence

Ongoing Assessment for The Croft Practice

Assessment dated 10 January 2024. Published 3 June 2024.

What CQC reported

The service is performing well and meeting our expectations.

GP Patient Survey 2026

What registered patients reported

110 completed questionnaires · 34.8% response rate.

67.7%

Overall experience was good

Confidence interval 54.1%–78.8%
61.7%

Experience of contacting the practice was good

Confidence interval 48.1%–73.7%
88.2%

Last appointment met the patient’s needs

Confidence interval 76.3%–94.5%
82.6%

Healthcare professional was good at listening

Confidence interval 69.7%–90.7%
80.5%

Healthcare professional treated the patient with care and concern

Confidence interval 67.4%–89.2%
93.8%

Patient had confidence and trust in the healthcare professional

Confidence interval 83.4%–97.9%
80.8%

Reception and administrative team were helpful

Confidence interval 67.6%–89.4%
32.1%

Contacting the practice by phone was easy

Confidence interval 20.5%–46.5%
75.2%

Contacting the practice through its website was easy

Confidence interval 59.2%–86.3%

Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.

Community experiences

Patient reviews of The Croft Practice

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Do not include diagnoses, medication, NHS numbers, phone numbers, email addresses, staff surnames or accusations. Reviews are personal experiences, not verified clinical evidence.

Registered scope

Services and regulated activities

Labels below come from the CQC location record and do not confirm current appointment availability.

Service types

Doctors/Gps

Regulated activities

Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures

Specialisms

Services for everyone

Published record

Rating and report history

Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.

7 November 2022GoodCQC rating history
21 January 2022InadequateCQC rating history
16 September 2021InadequateCQC rating history
16 March 2020Requires improvementCQC rating history
17 September 2015GoodCQC rating history
20 March 2014Published CQC reportSee the official record for the report

Read this profile carefully

Evidence, not a league table.

CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.

Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.

Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.