Registered from 1 April 2013.
GP practice · independent evidence profile
The Humbleyard Practice
Cringleford Surgery, Cantley Lane, Norwich, Norfolk, NR4 6TA
CQC location 1-582002145NHS organisation code D82064
A registered address may be where care is managed rather than delivered.
ODS code D82064. Data refreshed 6 September 2026.
Location and contact
Cringleford Surgery, Cantley Lane, Norwich, Norfolk, NR4 6TA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for The Humbleyard Practice
Assessment dated 3 September 2024. Published 3 March 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment that they received. Recent National GP Patient Survey showed positive feedback on involvement in care decisions, on trust in health care professionals and on levels of care and concern shown by health care professionals. However, the survey also highlighted that people remained dissatisfied about the availability of appointments. The provider was aware and had attempted to improve access. For example, leaders had recently introduced an on-line triage system to help patients access the most appropriate appointment option. The practice had also commenced work with a local community pharmacy to raise patients’ awareness about common conditions that could be treated by local pharmacies and therefore reduce demand for appointments. The GP Patient Survey also highlighted that patients were dissatisfied regarding phone access and again we saw evidence of action taken. A new phone system had recently been introduced with call back functionality and the practice’s website now offered additional features to reduce demand on the phone system.
GP Patient Survey 2026
What registered patients reported
111 completed questionnaires · 41% response rate.
Overall experience was good
Confidence interval 33.7%–75.2%Experience of contacting the practice was good
Confidence interval 26.6%–68.6%Last appointment met the patient’s needs
Confidence interval 63.7%–95.7%Healthcare professional was good at listening
Confidence interval 56.4%–92.4%Healthcare professional treated the patient with care and concern
Confidence interval 56.3%–92.2%Patient had confidence and trust in the healthcare professional
Confidence interval 64.7%–96.2%Reception and administrative team were helpful
Confidence interval 42.5%–84.1%Contacting the practice by phone was easy
Confidence interval 10.2%–49%Contacting the practice through its website was easy
Confidence interval 12.7%–55.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Humbleyard Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 September 2023Requires improvementCQC rating history
27 January 2017GoodCQC rating history
22 July 2014Published CQC reportSee the official record for the report
27 February 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.