Registered from 1 April 2013.
GP practice · independent evidence profile
The Village Surgery
The Hub, Shiners Way, South Normanton, Alfreton, Derbyshire, DE55 2AA
CQC location 1-576412747NHS organisation code C81050
A registered address may be where care is managed rather than delivered.
ODS code C81050. Data refreshed 31 August 2026.
Location and contact
The Hub, Shiners Way, South Normanton, Alfreton, Derbyshire, DE55 2AA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Village Surgery
Assessment dated 30 May 2024. Published 18 October 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from people, carers and professionals who worked closely with the service were mostly positive. The national GP survey showed that 71% of respondents described their overall experience of this GP practice as good, compared to a local and national average of 74%. The practice reviewed feedback from the national patient survey and where possible acted on comments or suggestions made. Patient views were also collected using the NHS Friends and Family Test and other bespoke surveys. The practice shared changes through a You Said We Did board which was displayed at the entrance of the practice. People we spoke with during the assessment told us their experience of the surgery was mostly positive and they had noted improvements in telephone waiting times. Feedback submitted through Healthwatch England was less positive about people’s ability to make complaints. The practice had an enthusiastic Patient Participation Group (PPG) who were actively involved in events to share information with other registered patients on changes in services within the practice and other local providers.
GP Patient Survey 2026
What registered patients reported
105 completed questionnaires · 24.8% response rate.
Overall experience was good
Confidence interval 67.7%–86.8%Experience of contacting the practice was good
Confidence interval 69.5%–88.2%Last appointment met the patient’s needs
Confidence interval 87.4%–98.4%Healthcare professional was good at listening
Confidence interval 75.7%–92.4%Healthcare professional treated the patient with care and concern
Confidence interval 72.4%–90.2%Patient had confidence and trust in the healthcare professional
Confidence interval 81.2%–95.7%Reception and administrative team were helpful
Confidence interval 74.7%–91.8%Contacting the practice by phone was easy
Confidence interval 57.2%–79.2%Contacting the practice through its website was easy
Confidence interval 22.7%–62.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Village Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
22 November 2022Requires improvementCQC rating history
20 May 2022InadequateCQC rating history
12 January 2022InadequateCQC rating history
31 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.