Stoke Park Dental Care

What CQC reported

Not applicable

People’s experience

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 19 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, ‘Good reception and administration. Pleasant staff, well equipped treatment rooms and staff provided full information of treatment. I always find Stoke Park dental care to be extremely clean, the staff are always polite and friendly. Appointments are always on time and easy to schedule’ and ‘I have found the dentist to be a very competent and professional dentist on every occasion I have visited the practice. I have problematic teeth unfortunately and the dentist has advised on specific treatment plans specifically tailored to my requirements and to accommodate my work patterns. His care during treatments and aftercare have been exceptional in my opinion’. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

When they were prescribed medicines, patients felt that sufficient information was given.

Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.