Registered from 1 April 2013.
GP practice · independent evidence profile
The Cedar Brook Practice
11 Kingshill Close, Hayes, Middlesex, UB4 8DD
CQC location 1-572898681NHS organisation code E86029
A registered address may be where care is managed rather than delivered.
ODS code E86029. Data refreshed 31 August 2026.
Location and contact
11 Kingshill Close, Hayes, Middlesex, UB4 8DD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Cedar Brook Practice
Assessment dated 19 June 2025. Published 30 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
There was mixed feedback from people about the quality of their care and treatment. The most recent results from the National GP Patient Survey published in July 2025 were generally below average. For example, 55.7% of people responded positively to the overall experience of contacting the GP practice compared to the national average of 69.6% and 20.7% responded positively to how easy it was to contact their GP practice by phone compared to the national average of 52.9%. Similarly, 56.3% of people responded positively to their overall experience of the GP practice compared to the national average of 75.4%. Results from the NHS Friends and Family Test, showed people were generally satisfied with services. Results analysed by the practice in May 2025 showed that from 160 responses collected online, 98 rated the practice as very good and 39 rated the practice as good. The practice had a patient participation group (PPG). We spoke to 2 representatives from the PPG. One representative was very happy with the service provided reporting that the service received was far better than their previous GP practice. The second representative told us that care and treatment could be improved for people with multiple health conditions as it was not always delivered in a holistic way. Feedback received directly to CQC was also mixed. People raised issues about referrals, access and the attitude of reception staff whilst others provided positive feedback in relation to their interactions with clinical staff.
GP Patient Survey 2026
What registered patients reported
93 completed questionnaires · 17.7% response rate.
Overall experience was good
Confidence interval 53.3%–80.8%Experience of contacting the practice was good
Confidence interval 56.5%–83.6%Last appointment met the patient’s needs
Confidence interval 74.9%–95.4%Healthcare professional was good at listening
Confidence interval 63.1%–88.5%Healthcare professional treated the patient with care and concern
Confidence interval 61.8%–87.6%Patient had confidence and trust in the healthcare professional
Confidence interval 82.6%–98.6%Reception and administrative team were helpful
Confidence interval 74.5%–94.9%Contacting the practice by phone was easy
Confidence interval 31.9%–62.3%Contacting the practice through its website was easy
Confidence interval 47.1%–78.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Cedar Brook Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
19 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.