Registered from 1 April 2013.
GP practice · independent evidence profile
Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BN
CQC location 1-572567836NHS organisation code K84019
A registered address may be where care is managed rather than delivered.
ODS code K84019. Data refreshed 31 August 2026.
Location and contact
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Newbury Street Practice
Assessment dated 2 February 2026. Published 5 May 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Patient feedback was mixed in relation to how they accessed care and treatment and the overall quality of the care they received. This was reflected in the national GP Patient Survey 2025, for example: • 26% of respondents found it easy to get through to the practice by telephone. This was significantly lower when compared to the national average (53%). • 57% of respondents found it easy to contact the practice by using the NHS App. This was higher when compared to the national average (49%). • 89% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last appointment. This was comparable to the national average (91%). • 68% of respondents described their overall experience of the practice as good. This was lower when compared to the national average (75%). In response to these findings, the practice had worked with the patient participation group (PPG), reviewed the full survey responses and launched a series of improvement actions. The areas of focus were access, communication and continuity to ensure every patient received the highest standard of care. The practice and the PPG were optimistic the next national GP Patient survey would reflect an improved level of patient satisfaction. We saw more recent patient feedback had significantly improved, this included feedback sourced from the in-house practice survey, NHS Friends and Family Test results and feedback shared with CQC. For example: • The practice promoted and monitored patient feedback that was collected via the NHS Friends and Family Test results. We reviewed the most recent responses collected and verified from March 2026 (219 responses), February 2026 (204 responses) and January 2026 (250 responses). Using the combined responses from the last 3 months (673 responses), 629 responses (93%) rated the service received at the practice as either ‘Good’ or ‘Very Good’. • We received feedback from representatives of 4 care homes who had residents (a combination of 155 patients) registered with the practice. The majority of feedback was positive regarding the practice providing a caring, compassionate and accessible service through weekly ward rounds. Feedback highlighted the visiting teams were proactive, engaging, extremely attentive, kind and provided excellent care and support. Further feedback highlighted the continuity of care and the long-standing positive relationships between the practice, the care home and the residents. We saw and heard the practice was working with the care home who provided mixed feedback to ensure the service received was optimised. • We received feedback from patients as a result of the practice sharing information and the direct website link to ‘CQC Give Feedback on Care’ to patients. This feedback was almost entirely positive. Patients highlighted they felt the practice had made a series of changes and improvements and gave examples of staff being kind and compassionate. Feedback highlighted many examples of practice staff providing exceptional levels of person-centred care and being empowered as a partner in their care. There was an active patient participation group (PPG) of 10 members who represented the views of people using the practice. We spoke with representatives from the PPG, and they described how leaders within the practice had involved the PPG and made a series of positive changes following feedback. The PPG highlighted how they worked in unison with the practice and how they influenced changes and improved services for patients at the practice by offering to test and feedback on proposed new and revised services. The representatives also provided feedback from their perspective as patients. This feedback aligned to the other positive patient feedback collected throughout this inspection.
GP Patient Survey 2026
What registered patients reported
117 completed questionnaires · 37.4% response rate.
Overall experience was good
Confidence interval 60.7%–83.2%Experience of contacting the practice was good
Confidence interval 52.4%–76.7%Last appointment met the patient’s needs
Confidence interval 80.2%–96%Healthcare professional was good at listening
Confidence interval 80.9%–96.3%Healthcare professional treated the patient with care and concern
Confidence interval 76.4%–94%Patient had confidence and trust in the healthcare professional
Confidence interval 87.1%–98.9%Reception and administrative team were helpful
Confidence interval 64.2%–86.4%Contacting the practice by phone was easy
Confidence interval 27.8%–54.2%Contacting the practice through its website was easy
Confidence interval 39.6%–67.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Newbury Street Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
20 July 2023Requires improvementCQC rating history
9 December 2022InadequateCQC rating history
5 December 2016GoodCQC rating history
18 January 2014Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.