Registered from 1 April 2013.
GP practice · independent evidence profile
Crabbs Cross Surgery
1 Kenilworth Close, Crabbs Cross, Redditch, B97 5JX
CQC location 1-572565067NHS organisation code M81617
A registered address may be where care is managed rather than delivered.
ODS code M81617. Data refreshed 31 August 2026.
Location and contact
1 Kenilworth Close, Crabbs Cross, Redditch, B97 5JX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Crabbs Cross Surgery
Assessment dated 20 March 2024. Published 7 May 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from patients was mainly positive. One person told us they had concerns about waiting times for an appointment, but this had improved because the system had changed. Others were positive about the practice and the care they received. They said referrals to other services such as the hospital were done in a timely manner and were followed up by the practice. All spoke positively about the leadership team and liked the fact the practice was small, so they received continuity of care. Staff sent out regular surveys to patients within two weeks of someone having an appointment and they had seen an increase in positive responses since changes had been made to appointments and clinic times.
The practice had a small patient participation group who they consulted with when changes were being made. Plans were in place to increase the membership of this group going forward to ensure a wider view from the community was gathered.
GP Patient Survey 2026
What registered patients reported
92 completed questionnaires · 26.6% response rate.
Overall experience was good
Confidence interval 70.6%–83.5%Experience of contacting the practice was good
Confidence interval 65.5%–79.5%Last appointment met the patient’s needs
Confidence interval 79.4%–90.5%Healthcare professional was good at listening
Confidence interval 76.1%–88%Healthcare professional treated the patient with care and concern
Confidence interval 71.6%–84.5%Patient had confidence and trust in the healthcare professional
Confidence interval 81.8%–92.3%Reception and administrative team were helpful
Confidence interval 78.2%–89.6%Contacting the practice by phone was easy
Confidence interval 51.3%–66.9%Contacting the practice through its website was easy
Confidence interval 38.4%–58.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Crabbs Cross Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
18 October 2022Requires improvementCQC rating history
9 March 2017GoodCQC rating history
18 February 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.