Registered from 1 April 2013.
GP practice · independent evidence profile
Inclusion Healthcare Social Enterprise CIC
Charles Berry House, 45 East Bond Street, Leicester, Leicestershire, LE1 4SX
CQC location 1-572021031NHS organisation code C82670
A registered address may be where care is managed rather than delivered.
ODS code C82670. Data refreshed 31 August 2026.
Location and contact
Charles Berry House, 45 East Bond Street, Leicester, Leicestershire, LE1 4SX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Inclusion Healthcare Social Enterprise CIC
Assessment dated 15 May 2025. Published 31 December 2025.
What CQC reported
The service is performing exceptionally well.
People’s experience
Recent results from the National GP Patient Survey indicated high levels of patient satisfaction with the services provided, with several areas scoring above both the national and local averages. These outcomes are particularly significant given the complex physical, mental health, and social challenges experienced by the practice’s patient population. They serve as a strong endorsement of the high-quality, person-centred care consistently delivered by the service. During the inspection, patients spoke positively about their experiences at the practice. Several commented on the compassionate and inclusive care they had received. Notably, we observed that some patients had brought friends and peers to the practice, particularly those from asylum-seeking backgrounds, because they trusted that the care delivered would be respectful, safe, and supportive, as they themselves had experienced.
GP Patient Survey 2026
What registered patients reported
30 completed questionnaires · 4.4% response rate.
Overall experience was good
Confidence interval 76.8%–87.1%Experience of contacting the practice was good
Confidence interval 71.1%–82.4%Last appointment met the patient’s needs
Confidence interval 90.8%–97.3%Healthcare professional was good at listening
Confidence interval 89.3%–96.3%Healthcare professional treated the patient with care and concern
Confidence interval 84%–92.9%Patient had confidence and trust in the healthcare professional
Confidence interval 90.4%–97.2%Reception and administrative team were helpful
Confidence interval 94.5%–99%Contacting the practice by phone was easy
Confidence interval 72.5%–84%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Inclusion Healthcare Social Enterprise CIC
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
5 February 2015OutstandingCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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