Registered from 1 April 2013.
GP practice · independent evidence profile
Heaton Road Surgery
17-19 Heaton Road, Newcastle Upon Tyne, Tyne and Wear, NE6 1SA
CQC location 1-571990671NHS organisation code A86024
A registered address may be where care is managed rather than delivered.
ODS code A86024. Data refreshed 31 August 2026.
Location and contact
17-19 Heaton Road, Newcastle Upon Tyne, Tyne and Wear, NE6 1SA
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Heaton Road Surgery
Assessment dated 3 February 2025. Published 22 September 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. In February 2025, 88% of respondents were likely or extremely likely to recommend the GP practice to their friends and family, this had increased to 91% in April 2025. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described working closely with the Practice and how managers listened to patients, provided regular updates and made positive changes because of feedback. Examples include extending practice hours and implementing a new online booking system to improve access particularly for working patients. The practice shared a link on their website during the assessment for patients to give feedback on their care. Of the 8 relevant responses 6 were positive and two negative relating to access to the practice via the phone and staff conduct. Leaders from the aligned care home we spoke with provided positive feedback on the standard of care delivered by the staff to their residents. They described it as excellent person-centred care from a staff team who were always friendly, informative and professional with patients and their families.
GP Patient Survey 2026
What registered patients reported
111 completed questionnaires · 22.7% response rate.
Overall experience was good
Confidence interval 69.5%–84.3%Experience of contacting the practice was good
Confidence interval 62.6%–78.8%Last appointment met the patient’s needs
Confidence interval 86.9%–96.4%Healthcare professional was good at listening
Confidence interval 83.2%–94.3%Healthcare professional treated the patient with care and concern
Confidence interval 83.9%–94.8%Patient had confidence and trust in the healthcare professional
Confidence interval 89.1%–97.6%Reception and administrative team were helpful
Confidence interval 75.2%–88.8%Contacting the practice by phone was easy
Confidence interval 49.6%–67.2%Contacting the practice through its website was easy
Confidence interval 36.3%–62.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Heaton Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
13 December 2022GoodCQC rating history
21 May 2015OutstandingCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.