Registered from 1 April 2013.
GP practice · independent evidence profile
The Pines Surgery
Harborough Road North, Kingsthorpe, Northampton, Northamptonshire, NN2 8LL
CQC location 1-571635690NHS organisation code K83008
A registered address may be where care is managed rather than delivered.
ODS code K83008. Data refreshed 31 August 2026.
Location and contact
Harborough Road North, Kingsthorpe, Northampton, Northamptonshire, NN2 8LL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for The Pines Surgery
Assessment dated 27 January 2026. Published 23 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice encouraged and used feedback from people who used the service to make improvements. Both verbal and written complaints were investigated and used to drive improvement. Feedback from the NHS Friends and Family Test was positive, with 100% of respondents between 1 April 2026 and 9 June 2026 describing their experience as good or very good. People we spoke with were positive about the quality of their care and treatment. The results of National GP Patient Survey published in July 2025 showed people were extremely satisfied with services, with scores predominantly above local and national averages. For example, the percentage of patients who responded positively to how easy it was to contact their GP practice on the phone was 62% compared to a national average of 53%. The percentage of patients who responded positively to having confidence and trust in their healthcare professional during their last appointment was 94% compared to the national average of 93%. Leaders advised they had invested significantly to improve overall patient experience with access, including the recruitment of more staff and significant changes to the appointment management and workforce planning systems. There was an established patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how they felt valued by the practice, were engaged and listened to by leaders.
GP Patient Survey 2026
What registered patients reported
112 completed questionnaires · 32.5% response rate.
Overall experience was good
Confidence interval 71.5%–85.7%Experience of contacting the practice was good
Confidence interval 69.4%–84.2%Last appointment met the patient’s needs
Confidence interval 87.6%–96.7%Healthcare professional was good at listening
Confidence interval 80%–92.2%Healthcare professional treated the patient with care and concern
Confidence interval 75.4%–88.9%Patient had confidence and trust in the healthcare professional
Confidence interval 91.4%–98.6%Reception and administrative team were helpful
Confidence interval 76%–89.1%Contacting the practice by phone was easy
Confidence interval 56.6%–73.4%Contacting the practice through its website was easy
Confidence interval 38.6%–68.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Pines Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
25 March 2024Requires improvementCQC rating history
14 October 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.