Registered from 1 April 2013.
GP practice · independent evidence profile
Scott Road Medical Centre
Scott Road, Selby, North Yorkshire, YO8 4BL
CQC location 1-571590919NHS organisation code B82097
A registered address may be where care is managed rather than delivered.
ODS code B82097. Data refreshed 1 September 2026.
Location and contact
Scott Road, Selby, North Yorkshire, YO8 4BL
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Scott Road Medical Centre
Assessment dated 29 May 2025. Published 11 September 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
Patients were mostly positive about the quality of their care and treatment at Scott Road Medical Centre. We viewed the latest results from the national GP Patient Survey. 75% of patients described their overall experience of this service as good, which was the same as the national result. The NHS ‘Friends and Family Test’ data gathered by the service showed most patients felt their experience of the service was either good or very good. As part of this assessment, the service was asked to promote CQC’s ‘Give Feedback on Care’ which they did in their premises via posters, on their website and via social media. We received 204 patient responses, 88% of which were generally positive. Positive feedback included comments about ease of access to appointments, the quality of clinical care received, staff attitudes, and the management of long-term conditions. One patient told us, “They continue to keep up with all my health issues and provide me with comprehensive care and support. Doctors, Nurses and reception staff are professional and thorough.” Another patient told us, “I do find the service very helpful.” One patient explained the attentive support they’d received following their health concern, and wanted to wish a “Thank you to the whole team.” Areas of negative patient feedback included concerns over ability to get an appointment, the attitude of some staff members, and the requirement of patients to provide health information to non-clinical staff when trying to get an appointment. Some patients told us it was hard to get an appointment with a GP, that they were only able to access services via the online request form, and that it was a “nightmare trying to get booked in”. The service had an active Patient Participation Group (PPG) which represented the views of people using the service. The group usually met quarterly. Feedback from the group included concerns over access to appointments, as well as the PPG meeting time being quite restrictive (meaning this perhaps prevented other patients from joining). The group was keen to be more involved in any plans for improvements to the service. Both the service and the PPG were keen to encourage other patients to get involved in the group to ensure better representation of the local patient population. We did not receive any concerns from the local Integrated Care Board (ICB). An ICB is an NHS organisation in England responsible for planning and managing health services for a specific area within an Integrated Care System (ICS). We received mixed feedback from providers of residential / nursing homes whose residents received a service from Scott Road Medical Centre. They confirmed multidisciplinary meetings were held weekly by the service to discuss residents. These were said to be effective and run smoothly. Other positive feedback included service receptionists being easy to speak to and directing queries to the appropriate clinician, and the weekly call being beneficial for medication reviews and non-urgent issues to be discussed. Visiting GPs to the care homes were said to be professional, friendly, respectful, kind, caring and compassionate. Negative feedback included it being hard to get a GP to conduct face-to-face appointments with residents, prescribing being done over the telephone (which was not always deemed appropriate by the care home provider), and concerns over the quality of clinical care provided to some residents.
GP Patient Survey 2026
What registered patients reported
114 completed questionnaires · 32.2% response rate.
Overall experience was good
Confidence interval 50.2%–76.9%Experience of contacting the practice was good
Confidence interval 59.8%–84.9%Last appointment met the patient’s needs
Confidence interval 78.1%–96%Healthcare professional was good at listening
Confidence interval 64.8%–88.2%Healthcare professional treated the patient with care and concern
Confidence interval 62.7%–86.7%Patient had confidence and trust in the healthcare professional
Confidence interval 73%–93.3%Reception and administrative team were helpful
Confidence interval 70.5%–91.8%Contacting the practice by phone was easy
Confidence interval 33.9%–62.3%Contacting the practice through its website was easy
Confidence interval 38.8%–74.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Scott Road Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
8 October 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
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